Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Sharon Odhiambo

Credit Counselor
Nairobi, Nairobi Province
Sharon Odhiambo

Summary


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
years of professional experience
1
Language

Work History

Finley International Ltd/Cricket Debt Counseling

Credit Counselor
07.2021 - Current

Job overview

  • Increased client satisfaction by providing ongoing support and financial education resources.
  • Managed a diverse caseload, adapting counseling approaches based on individual needs and circumstances.
  • Analyzed clients'' credit reports to identify areas for improvement and potential solutions.
  • Conducted comprehensive budget analyses, helping clients find ways to save money and pay off debts faster.
  • Produced budget tools, educational support and referrals for clients.

Tenspot

Customer Service Representative/Professional Debt Collector
06.2019 - 06.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Made outbound calls to individuals or businesses with overdue accounts, informing them of their outstanding debts and payment options.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new debt collectors on company policies, procedures, and best practices.
  • Ensured that all debt collection activities comply with applicable laws and regulations, including data privacy and consumer protection guidelines.

Kenya Civil Aviation Authority

Corporate Communications Intern
01.2019 - 04.2019

Job overview

  • Monitored daily news coverage to identify opportunities for proactive or reactive communication initiatives.


  • Coordinated interviews between company spokespeople and media outlets, ensuring message alignment with overall strategy.
  • Developed engaging presentations for internal and external audiences, effectively communicating key messages.
  • Maintained company intranet content, fostering employee engagement and information sharing.
  • Managed media relations, securing key placements in industry publications and online platforms.
  • Assisted in organizing corporate events, ensuring seamless execution and positive attendee experiences.
  • Helped with photo and video production and performed visual and sound editing tasks.

Technobrain

Customer Service Representative
05.2018 - 10.2018

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Safaricom

Youth Ambassador
06.2017 - 11.2017

Job overview


  • Acted as a brand champion for BLAZE, promoting its values, services, and events In Eldoret, and at BLAZE functions.
  • Offered peer mentorship to youth in my community, Connected with them to understand their needs, share inspiring stories, and encourage participation in BLAZE as well as connecting them to relevant BLAZE resources, programs, and events.


  • Gathering feedback from young people about BLAZE’s programs, services, and events, providing valuable.

Huawei /Safaricom

Brand Ambassador
06.2016 - 09.2016

Job overview


  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Education

Moi University
Eldoret, Uasin Gishu, Kenya

Bachelor of Arts from Linguistics Media And Communication
04.2001

University Overview

Nyakach Girls Highschool
Kisumu, Kenya

Kenya Certificate of Secondary Education
04.2001

University Overview

Booker Academy
Mumias, Kakamega District, Kenya

Kenya Certificate of Primary Education
04.2001

University Overview

Skills

A team player

Interests

Traveling

Reading

Art

Timeline

Credit Counselor
Finley International Ltd/Cricket Debt Counseling
07.2021 - Current
Customer Service Representative/Professional Debt Collector
Tenspot
06.2019 - 06.2021
Corporate Communications Intern
Kenya Civil Aviation Authority
01.2019 - 04.2019
Customer Service Representative
Technobrain
05.2018 - 10.2018
Youth Ambassador
Safaricom
06.2017 - 11.2017
Brand Ambassador
Huawei /Safaricom
06.2016 - 09.2016
Moi University
Bachelor of Arts from Linguistics Media And Communication
04.2001
Nyakach Girls Highschool
Kenya Certificate of Secondary Education
04.2001
Booker Academy
Kenya Certificate of Primary Education
04.2001

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Sharon OdhiamboCredit Counselor