Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sharon Nyika

Nairobi

Summary

I am well experienced in debt collection both locally and internationally. I have good customer service skills , well spoken and can work well under pressure

Overview

6
6
years of professional experience

Work History

International Debt Collector

Techno Brain
07.2022 - 06.2024
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Documented customer payment interactions and account statuses for future reference.

customer care assistant

tenspont kenya
07.2020 - 03.2022


  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Streamlined the customer support process for better efficiency and reduced response times.
  • Handled escalated calls professionally and calmly while finding effective resolutions that satisfied both the company''s interests as well as the customers'' expectations.
  • Improved customer retention rates with exceptional service and personalized attention to client needs.

credit control assistant

gainventures kenya limited
01.2020 - 06.2020


  • Input customer call response and feedback to the company system
  • Provide customers with awareness and tips on rending and repayment
  • Discuss payment options with customers.
  • Negotiated payment terms with customers experiencing financial difficulties, maximizing chances of eventual payment recovery
  • Ensured timely collection of outstanding payments by maintaining accurate records and follow-up procedures

internship

JIRANI SMART
05.2019 - 12.2019
  • Outreach and promotion of company products
  • Confirming accuracy of payment, deposit slips and other documents.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

ATTACHMENT

JUBILANT KENYA PUBLIC COMPANY
07.2018 - 09.2018
  • Marketing; worked in the field in influencing people to register with the company for loans
  • Finance department; preparing cashbook and recording cheques
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Computer Applications and Secretarial Skills -

P.C.E.A Computer and Secretarial School

Degree in Business Administration -

Technical University of Mombasa
01.2020

Kenya Certificate of Primary Education -

St. Joseph School
01.2015

Skills

  • Fluent in both English and Swahili
  • Fast learner with a positive attitude
  • Willing to work in a challenging dynamic and schedule shifting environment
  • Goal oriented, accurate and organized
  • Computer literate
  • Disciplined
  • Able to work with teams
  • Knowledge of fdcpa

References

  • Julius Wathika, 0708 293991, Techno Brain
  • Andrew Atonya, 0708566090, Tenspot
  • John Kiragu, John@xgo.one, Gainventures

Timeline

International Debt Collector

Techno Brain
07.2022 - 06.2024

customer care assistant

tenspont kenya
07.2020 - 03.2022

credit control assistant

gainventures kenya limited
01.2020 - 06.2020

internship

JIRANI SMART
05.2019 - 12.2019

ATTACHMENT

JUBILANT KENYA PUBLIC COMPANY
07.2018 - 09.2018

Computer Applications and Secretarial Skills -

P.C.E.A Computer and Secretarial School

Degree in Business Administration -

Technical University of Mombasa

Kenya Certificate of Primary Education -

St. Joseph School

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Sharon Nyika