Sharon Njenga
30
Summary
Experienced professional with a proven track record in thriving in fast-paced, collaborative environments. Solid background supporting program operations and contributing to team success. Highly regarded for exceptional team collaboration skills and ability to quickly adapt to changing needs. Demonstrated success in coordinating multiple projects, ensuring timely completion, and maintaining adherence to organizational standards.
Overview
4
4
years of professional experience
Work History
Programs Assistant
GROOTS Kenya
09.2024 - Current
- Provided logistical support to the program team in planning activities and maintained program records.
- Supported the empowerment of participants through tailored workshops and training sessions, enhancing their skills and knowledge.
- Prepared clearly written and formatted documents and reports.
- Supported creation of impactful program reports, highlighting successes and areas for improvement in implementation.
- Coordinated with community members, partner organizations, and key stakeholders to ensure smooth project implementation.
- Collaborated closely with program teams to align efforts with organizational goals and ensure the successful implementation of project activities.
Field Assistant
GROOTS Kenya
02.2024 - 08.2024
- Facilitated the onboarding of youth microentrepreneurs into the project by introducing them to the program's objectives, providing detailed information about its benefits, and ensuring their full understanding and engagement in the initiative.
- Group organized project participant and followed up on the groups formed to ensure growth and sustainability
- Conducted financial literacy and enterprise development to onboarded participants to ensure growth of their enterprises.
- Linked participant with relevant training opportunities and resources to enhance their business skills.
- Collected and documented data on participants progress, including milestones achieved and challenges faced.
- Prepared regular reports on program activities,achievements and impact.
- Contributed to the evaluation and improvement of the program based on feedback and data analysis
Programs Intern
GROOTS Kenya
07.2023 - 01.2024
- Provided essential support to team members, enabling them to focus on achieving their objectives more effectively.
- Collaborated with cross-functional teams to ensure seamless communication and coordination throughout the program lifecycle.
- Maintained accurate records of all program activities, ensuring easy access to information for reporting purposes.
- Demonstrated exceptional time-management skills by balancing multiple responsibilities while meeting deadlines consistently.
- Adapted quickly to new software tools introduced during the internship period, enhancing productivity levels significantly.
- Assisted in the implementation of project activities by coordinating tasks, monitoring progress, providing logistical support, and ensuring that objectives were met in alignment with the project timeline and goals.
Call agent
Call Center International (CCI Kenya)
06.2022 - 10.2022
- Company Overview: Provided exceptional customer service as an inbound call agent for an international phone service provider (Metro by T-Mobile) based in the U.S
- Provided exceptional customer service as an inbound call agent for an international phone service provider (Metro by T-Mobile) based in the U.S
- Successfully resolved customer inquiries and concerns, ensuring high customer satisfaction and retention rates
- Participated in comprehensive customer service training, enhancing communication and problem-solving skills
- Effectively interacted with individuals from diverse backgrounds, adapting communication styles to ensure clear understanding and positive outcomes
- Collaborated with team members to improve Kenya's ranking as one of the top English sites under Metro by T-Mobile in customer service internationally
- Provided exceptional customer service as an inbound call agent for an international phone service provider (Metro by T-Mobile) based in the U.S
Communications intern
Media Force Communications
02.2021 - 04.2021
- Spearheaded internal and external communications for Media Force Communications, ensuring clear and consistent messaging across various channels
- Demonstrated excellent creative writing skills by producing compelling content for the company's website, including blog posts and promotional materials
- Assisted in conducting interviews and research for the development of informative and engaging multimedia content
- Played a key role in organizing and promoting successful webinars hosted by the company, resulting in increased audience engagement and participation
- Contributed to the creation of company newsletters, delivering valuable updates and insights to stakeholders
- Conducted market research, gathering data and insights to support the development of effective communication strategies
Education
BSc. - Development Studies
Jomo Kenyatta University of Agriculture and Technology
01.2022
Kenya Certificate of secondary education - KCSE
Limuru Girls' School
01.2017
Kenya Certificate of primary school education - KCPE
Musa Gitau Primary School
01.2013
Skills
- Team player
- Good interpersonal communication
- Program planning
- Customer service
- Teamwork and collaboration
- Multitasking and organization
Extra-Curricular Activities
KRCS training on -Peace-building and conflict resolution, Took part in peace-building training arranged by the Red Cross Youth Kenya (KRCS) and became part of the KRCS youth peace ambassadors in institutions and the community. Co-founder -Keeping Them Interested Campaign, Actively coordinated with a team of 10 ambassadors in Limuru Girls' to launch a campaign that sort to advocate for SRHR among school-going girls to help reduce school drop-outs due to pregnancy. Collaborated with the Wellness Guidance & counseling team to host sessions educating the students on the same.
Hobbies and Interests
- Women empowerment
- Community development
- Gender equity
- Equality
Timeline
Programs Assistant
GROOTS Kenya
09.2024 - Current
Field Assistant
GROOTS Kenya
02.2024 - 08.2024
Programs Intern
GROOTS Kenya
07.2023 - 01.2024
Call agent
Call Center International (CCI Kenya)
06.2022 - 10.2022
Communications intern
Media Force Communications
02.2021 - 04.2021
Kenya Certificate of secondary education - KCSE
Limuru Girls' School
Kenya Certificate of primary school education - KCPE
Musa Gitau Primary School
BSc. - Development Studies
Jomo Kenyatta University of Agriculture and Technology
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