Sharon Mwikali
Nairobi
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
3
3
years of professional experience
Work History
Executive Assistant
B Plan Contractors
02.2023 - 04.2024
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
Tour Assistant
The Travelling Wakili
01.2023 - 12.2023
As a travel assistant, I honed my ability to meticulously organize itineraries, seamlessly book accommodations and transportation, and adeptly manage travel budgets. Navigating diverse cultures and languages became second nature, enabling me to provide personalized recommendations and ensure smooth experiences for travelers.
Handling unexpected situations with poise and resourcefulness further developed my problem-solving skills. Effective communication was essential in liaising with clients and vendors, fostering strong relationships and trust. Overall, my time as a travel assistant equipped me with a comprehensive set of skills in travel management, customer service, and cultural competency.
Front Office Intern
Silver Palm Spa & Resort
09.2021 - 01.2022
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Managed financial transactions accurately, ensuring balanced cash drawers at the end of each shift.
- Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
- Participated in weekly meetings to discuss guest feedback and implement improvements in service quality.
- Contributed to higher occupancy rates by upselling available room upgrades to suitable guests.
- Established rapport with clients through excellent communication skills, creating lasting relationships and repeat business opportunities.
- Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.
- Collaborated with housekeeping staff to maintain room availability and cleanliness standards.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Conducted regular inventory audits, maintaining adequate supplies at the front desk for smooth operations.
- Assisted with reservation management, ensuring accurate bookings and minimizing overbooking incidents.
Education
Bachelor Of Tourism Management - Tourism And Travel Management
Chuka University
Chuka, Kenya 10.2022
Skills
- Office Management
- Administrative Support
- Schedule & calendar planning
- Office Administration
- Customer Service-Oriented
- Scheduling
- Interpersonal Communication
- Travel Coordination
- Meeting planning
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Swahili
Bilingual or Proficient (C2)
References
John Kiema
Food and Beverage Manager
Silver Palm Spa & Resort
+254727751846
kiemajohn30@gmail.com
Prof. Bernard Kivunge
Kenyatta University
+254724611844
bkivunge@gmail.com
Timeline
Executive Assistant
B Plan Contractors
02.2023 - 04.2024
Tour Assistant
The Travelling Wakili
01.2023 - 12.2023
Front Office Intern
Silver Palm Spa & Resort
09.2021 - 01.2022
Bachelor Of Tourism Management - Tourism And Travel Management
Chuka University
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