SHARON MUYANGA
NAIROBI
Summary
Dynamic Office Administrator and Customer Service Executive with proven expertise in database entry and building positive customer relationships. Excelled at the Judicial Service Commission by streamlining administrative processes and enhancing client support. Skilled in office management and CRM, consistently achieving high customer satisfaction rates. Demonstrates exceptional time management and communication abilities, driving efficiency and loyalty.
Overview
14
14
years of professional experience
Work History
Office Administrator
Judicial Service Commssions of Kenya
Nairobi, Kenya
04.2021 - Current
- Calendar and schedule management.
- Communication Management:
- Document Preparation and Filing.
- Data Entry and Database Management.
- Administrative Support for Teams or Executives.
- Customer and client support.
- Confidentiality and compliance.
Customer Service Executive
Ministry of Finace /Treasury
Nairobi
07.2011 - 05.2017
- Answering inbound customer calls, emails, or messages in a timely and professional manner.
- Engaging with customers on social media or live chat platforms.
- Building and maintaining positive relationships with customers to foster loyalty.
- Engaging with customers on social media or live chat platforms.
Education
Some College (No Degree) - International Relations
Asean Online Education AOE Logo Asean Online Educ
Kuala Lumpur12-2023
Some College (No Degree) - Business Administration And Communication
Asean Online Education AOE Logo Asean Online Educ
Kuala Lumpur, Selangor12-2022
Bachelor of Arts - B.A Business Administration And Arts
Mount Kenya University
Nairobi,Kenya11-2015
Skills
- Database entry
- Mail handling
- Bookkeeping
- Telephone reception
- Spreadsheet development
- Travel arrangements
- Booking travel
- Time management
- Inbound phone call handling
- Scanning and copying
- Travel coordination
- File maintenance
- Administrative support
- Customer relationship management (CRM)
- Office management
Languages
English
First Language
Swahili
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Office Administrator
Judicial Service Commssions of Kenya
04.2021 - Current
Customer Service Executive
Ministry of Finace /Treasury
07.2011 - 05.2017
Some College (No Degree) - International Relations
Asean Online Education AOE Logo Asean Online Educ
Some College (No Degree) - Business Administration And Communication
Asean Online Education AOE Logo Asean Online Educ
Bachelor of Arts - B.A Business Administration And Arts
Mount Kenya University
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