Sharon Micheni
Nairobi
Summary
Detail-oriented and customer-focused professional with a proven track record in fast-paced hospitality and service environments. Expertise in delivering attentive, personalized service while upholding cleanliness and service standards. Fosters collaborative teamwork to enhance guest experiences. Recognized for maintaining composure under pressure, efficiently managing high guest volumes, and proactively supporting team objectives. Highly motivated and committed to providing exceptional service in diverse international and multicultural settings.
Overview
4
4
years of professional experience
Work History
Waitress
Safari Park Hotel
Nairobi
02.2024 - Current
- Facilitated efficient food and beverage service, ensuring customer satisfaction in a bustling upscale dining atmosphere.
- Cultivated strong guest relationships by carefully listening to and fulfilling specific requests and preferences.
- Demonstrated professionalism and poise while managing customer interactions during busy service hours.
- Executed meticulous table setup and clearing processes, ensuring adherence to high-end service standards.
- Facilitated seamless service across multiple tables to enhance customer experience and satisfaction.
- Monitored and upheld cleanliness and hygiene measures to guarantee unwavering compliance with food safety standards.
- Engaged with team members and supervisors to enhance workflow and maintain seamless operations.
- Oversaw menu presentations and detailed explanations of menu items to enhance customer experience. Offered tailored recommendations to meet individual preferences.
- Managed high-volume food and beverage orders, ensuring accuracy and timely service to meet customer demands.
Waitress
Pride Inn Plaza
Nairobi
04.2022 - 11.2023
- Ensured guest satisfaction through attentive and professional service in a high-volume hotel atmosphere.
- Upheld exceptional cleanliness and hygiene protocols to enhance guest experience.
- Responded to guest inquiries and offered personalized menu recommendations to ensure satisfaction.
- Engaged with kitchen and service teams to maintain seamless operations and improve customer experience.
- Managed guest relations by calmly and professionally handling concerns, fostering a positive experience.
- Streamlined service operations by effectively managing multiple tables during busy service times.
- Ensured accuracy and precision in work processes to enhance overall quality.
- Demonstrated commitment to professional conduct and courtesy in daily operations and communications.
- Ensured compliance with safety protocols and operational procedures to mitigate risks.
- Executed proper table setup, clearing, and resetting procedures to enhance service efficiency.
Education
Diploma - Catering and hotel Management
Sheraton Catering College
Nairobi12.2021
High School Diploma -
KCSE Yururu Girls High School
Meru11.2019
Skills
- Customer service expertise
- Effective verbal communication
- Effective multitasking in dynamic settings
- Team collaboration
- Time Management and Task Prioritization
- Basic Sales and Service Techniques
- Attention to Detail
- Menu Knowledge and Recommendations
- Food Safety practices
- Cleanliness standards
- Cultural Sensitivity and Adaptability
- Greeting guests
Timeline
Waitress
Safari Park Hotel
02.2024 - Current
Waitress
Pride Inn Plaza
04.2022 - 11.2023
Diploma - Catering and hotel Management
Sheraton Catering College
High School Diploma -
KCSE Yururu Girls High School