Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic
SHARON MBUGUA

SHARON MBUGUA

Summary

Dynamic and results-oriented professional with extensive experience at Osotua Luxury Resort by ICON. Expert in customer service and reservation management, consistently enhancing guest relations and satisfaction. Proven ability to resolve issues promptly while collaborating effectively with team members to create memorable experiences. Strong administrative skills complement a commitment to excellence in front desk operations.

Overview

1
1
year of professional experience

Work History

Receptionist

Osotua Luxury Resort by ICON
NAIVASHA
09.2024 - Current
  • Greeted guests warmly upon arrival at luxury resort.
  • Managed incoming phone calls and directed inquiries to appropriate staff.
  • Coordinated guest check-in and check-out processes efficiently.
  • Maintained organized front desk area to ensure a welcoming environment.
  • Assisted with reservations and provided detailed information about amenities.
  • Handled guest requests and resolved issues promptly and courteously.
  • Updated and maintained accurate guest records in the reservation system.
  • Collaborated with team members to enhance guest experience consistently.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed payments and updated accounts to reflect balance changes.

Education

DIPLOMA - DIPLOMA IN HOSPITALITY MANAGEMENT

MOUNT KENYA UNIVERSITY
THIKA
12-2024

HIGH SCHOOL CERTIFICATE - KENYA CERTIFICATE OF SECONDARY EDUCATION

SENIOR CHIEF KOINANGE
KIAMBU
11-2020

PRIMARY SCHOOL CERTIFICATE - KENYA CERTIFICATE OF PRIMARY EDUCATION

HARTI PRIMARY SCHOOL
GATUNDU
11-2017

Skills

  • Customer service
  • Guest relations
  • Event coordination
  • Front desk operations
  • Reservation management
  • Team collaboration
  • Problem resolution
  • Time management
  • Administrative support

Affiliations

  • Reading books
  • Travelling

Languages

Kiswahili
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Receptionist

Osotua Luxury Resort by ICON
09.2024 - Current

DIPLOMA - DIPLOMA IN HOSPITALITY MANAGEMENT

MOUNT KENYA UNIVERSITY

HIGH SCHOOL CERTIFICATE - KENYA CERTIFICATE OF SECONDARY EDUCATION

SENIOR CHIEF KOINANGE

PRIMARY SCHOOL CERTIFICATE - KENYA CERTIFICATE OF PRIMARY EDUCATION

HARTI PRIMARY SCHOOL

Similar Profiles

CREATE PROFILE
SHARON MBUGUA