SHARON KONGIN

• Plan and manage radio network capacity based on traffic trends, subscriber growth, and performance targets.
• Execute timely upgrades and resource optimization to ensure consistent service quality and performance.
• Monitor and resolve capacity constraints and service degradation to maintain KPIs and customer experience.
• Network Capacity Analysis by use of radio planning tools and capacity planning tools, Atoll, MySQL, U2000, NetAct & Excel.
• Continuous network evolution through upgrades, feature rollouts, and technology refresh initiatives.
• Coordinate with stakeholders to deliver RAN upgrade projects effectively.
• Implementing strategies for the radio network including RF and network technologies and Spectrum.
• Testing and validating new hardware features from network vendors to ensure they integrate seamlessly with the network.
• Planning of wireless radio access network communications systems, including prediction, interference analysis, frequency planning and parameter definition.

• Develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project execution, controlling, and closing processes.
• Utilize tools and metrics to track and improve project performance - MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan.
• Enforcement of quality gates during the implementation of projects. This will involve stakeholder engagement and communication management tool through the project life cycle until closure.
• Implementation of project plan by ensuring the execution of project activities and tasks to produce project deliverables.
• Managing and escalation of risks and issues appropriately through the project life cycle.
• Implementation of changes to triple constraints in line with the defined change management process.
• Ensure timely CAPEX Utilization & Receipting for all assigned projects.
• Preparation and dissemination of project reports and updates, governance meeting presentations in a timely manner.
• Contribution to the project management knowledge base by sharing lessons learned, best practices, and research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession.
• Facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork.
• Supervision and motivation of project resources on projects.

• Coordinated various projects within the company for different partners. i.e NOFBI II project (Network Optic Fibre Backbone) by Huawei Technologies specializing in Network equipment, Nokia_Airtel on network upgrades, POA! Internet project for WI-Fi deployment,Umlaut, Energy Modernization Project(Solar) by Safaricom

Roles and responsibilities included;

• Identified plans and resources required to meet project goals and objectives by setting realistic timelines, checkpoints and safety adherence implementation plans & manage and administer all aspects of project from start to finish. This is including, survey, scope of works, bills of quantities, design and plan installation, etc.
• Responsible in assigning schedules, reviewing work discrepancies, supervising personnel and communicating policies, purposes, and goals of organization to teams.
• Supervise and motivate project teams.
• Increased savings by initiating and fostering relationships with vendors to communicate on problem areas and work closely to resolve.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Reporting on project progress through reports and end-stage assessment to client and manager projects.
• Managed and escalated project issues through the project life cycle.
• Improve the quality of project management services through knowledge base by sharing lessons learned.
• Driving acceptances from clients

• Implementing and ensuring the company adheres to all safety rules and regulations.
• Responsible for telecom project quality management and guarantee project quality delivery to meet customer requirements.
• Develop project quality assurance plans and obtain customer confirmation.
• Support on the development, maintenance and monitor the execution of project/customer specific health & safety plan and ensure customer alignment and confirmation.
• Conduct health & safety induction for Spectrum employees
• Execute project quality management activities according to project quality plan - include but not limited to make project E2E implementation process, quality standards,training, quality audits.
• Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
• Conducted safety evaluations and coordinated training in Safety, First Aid, Fire Safety, HS committee, and work at height among others to create safety awareness hence enhancing positive safety culture.
• Monitor and evaluate subcontractor implementation quality to guarantee subcontractor engineering quality.
• Ensured daily risk assessments are done on project-based basis, toolbox meetings, task specific PPE is worn for each job and all site standard procedures are followed to ensure safety of all employees.
• Ensured all machinery and equipment are subjected to statutory inspection and reports shared prior any project engagement.
• Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
• Addressed non-compliance issues by recommending corrective and preventative measures.
• Reduced injuries among personnel with development and implementation of robust safety programs and policies.
• Ensure all accident/incident/near miss are timely reported and conduct investigations
• Responsible for implementation and reporting to top management on performance of QMS and on opportunities for improvement as per OHSAS 45001:2018 and ISO 9001:2015 standards.
• Legislative compliance, ensuring that all Health and Safety aspects of business are conducted in accordance with all relevant statutory requirements.

• Monitoring of Networks using available Network Monitoring tools, for instance TeMip, NetAct etc.
• Quality Customer Service through timely response of emails and phone calls.
• Proper fault identification, first line fault clearance, fault escalations and follow up.
• Accuracy of documentation and escalations.
• Ensured reaction time to network failure and critical alarms within 10 minutes.
• Maintained up to date work log with TT's detailing fault clearance procedure and remarks.
• Accurate and timely response to customer queries as per SLA.
• Ensured no loss of service due to missed alarms hence all networks are up and running 24 hours.
• Participation in Preventive Maintenance at Base Station.
• Ensured all change requests executions are within stipulated time and proper quality checks are performed after execution.
• Proper Incident management handling Maintained accurate network updates and reporting.
• Participation in Innovation of new processes to improvement of existing processes.

• Participated in Preparation of market structure, licensing procedures and granting of license to operators and service providers including NSP, ASP's & CSP's.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in quality assurance program, including on-site evaluations, internal audits and customer surveys to ensure compliance by telecommunications companies.
• Participation in type approval of electronic communications equipment before are put into operation.