Sharon Diang'a
Kisumu
Summary
To maximize and effectively utilize my expertise in management of the organization's resources through cost reduction, profit maximization and budget forecasts among others for achievement of the organization's objectives. To gain valuable experience that would aid in my career development.
Overview
13
13
years of professional experience
Work History
Parts Manager
CFAO MOBILITY KENYA LIMITED
02.2021 - Current
- Meeting monthly sales targets
- Develop and maintain effective customer network within the region to ensure business growth and revenue increase
- Monitor the performance of the parts representatives/ counter sales against sales targets to ensure performance gaps are identified and addressed in a timely manner
- Monitor parts management processes and procedures to ensure full compliance and minimal exposure to risk
- Supervise the arrangement and cleanliness of the parts store to ensure efficient usage of space and ease of access to the parts as well as compliance with Anzen guidelines
- Supervise sales reporting to ensure lost sales are captured by each Parts staff in a timely manner
- Monitor creation of new customer account and maintain accurate and updated customer database
- Follow up on customer complaints to ensure timely resolution to all forwarded complaints, high customer satisfaction, retention and attraction
- Prepare reports on the performance of the department to ensure management is informed of performance gaps in timely manner
- Collect debt and participate to clear the dead stock
- Generate multi-brand part Sales based on targets to transporters, Independent Workshops, Dealers, end users, companies, and Resellers for all vehicles' applications
- Collect market feedback for potential business improvement
- Capturing of data and lost sales into the system with accuracy
- Assists with preparing and maintaining customer database information for an efficient CRM
- Preparing and maintaining a daily, weekly and monthly sales activity report
- Prospect and identifying new customers in the market
- Be adaptive for field sales and counter sales when is required
- Assure a positive VOC with all customers
- Issuance of requested quotations and invoicing to ensure this is done in line with the CFAO Motors Kenya SOPs, to support the achievement of Parts Sales Targets
- Supervise picking, packing, and dispatching of consignments to ensure lead times are met
- Carry out daily safety patrols to ensure full compliance with the Cfao Motors Kenya safety guidelines, and to recommend corrective actions for any deviations identified
- Request for replenishment of various materials for packaging to ensure minimal stock outs
- Approve gate passes to courier companies collecting parts from the branch to facilitate timely delivery of parts to customers, and to ensure only authorized courier companies conduct the deliveries
- Ensure the dispatch section and the whole warehouse is neatly arranged
- Ensure parts are not double binned and that similar parts are binned in same area
- Change bin locations in compliance with the CFAO Motors Kenya Warehouse Management guidelines
- Ensure parts dispatched are of the right quantities, in good condition, well packed and labelled
- Monitor ageing of stock transfer orders in SAP in order to take timely helpful measures
- Fill, submit and follow up on claims to transporters for damaged or lost parts in transit
- Participate in mid and end year stock take to identify variances, conduct investigations on variances, and implement solutions to address the variances
- Monitor warehouse storage Kaizen activities to support continuous improvement
Parts Advisor
CFAO MOTORS GROUP
06.2016 - 02.2021
- Sell parts to both internal (workshop) and external customers to ensure the achievement of part sales targets for the branch
- Conduct field visits to prospect for and close sales deals
- Prepare quotations based on customer enquiries and CMK guidelines to ensure customers are informed of costs in a timely manner
- Prepare invoices to facilitate the payment process in a timely manner
- Keep track of lost sales so as to ensure optimum stock holding at all times
- Conduct debt collection to ensure debts are paid within the set timelines
- Order parts from central warehouse to ensure timely delivery to customers
- Analyze Voice of customer (Voc) so as to address concerns for enhanced customer retention
- Participate in the annual stock take to assist identify and address variances
- Develop and maintain effective customer networks to increase brand awareness and increase the market share
- Participate in promotional activities and provide technical advice to customers in order to achieve the set targets for the branch
Plant Manager
KITMIKY SPRINGS
05.2014 - 05.2016
- Acting Manager in charge of Administration, Marketing, Sales and Finance
- Sales and marketing executive and sales team leader
- Day to day management of the plant
- Public Relation activities on behalf of the company
- Carry out periodic meetings with clients
- Foster business growth objectives
- Roll out organization structure
- Recruitment of staff with approval of Board of Directors
- Keeping Staff records
- Forward planning for the company
- Overall supervision
- Prepare management reports
- Design and roll out all Information, Communication and Educational (IEC) materials E.G Brochures, flyers and business cards
Part-time Lecturer
MASENO UNIVERSITY
01.2014 - 04.2014
- Preparing, researching and teaching students
- Setting, administering and marking end of semester exams
- Presenting results to faculty for release
Communications Intern
KEMRI/CDC
08.2013 - 02.2014
- In charge of the company's weekly newsletter and periodic magazines
- Updating the company website
- Designing and disseminating communication materials like brochures, flyers pamphlets etc
- Maintaining and updating company library
- Organizing and participating in marketing and outreach events sponsored by the organization
Print Media Intern
NATION MEDIA GROUP
03.2012 - 09.2012
- Identifying, confirming and reporting newsworthy events, I managed to publish over 50 stories in the daily newspapers
Education
Bachelor of Arts degree - Communication and Media Technology with Information Technology, Public Relations Option
Maseno University
01.2013
Kenya Certificate of Secondary Education -
Kisumu Girls' High School
11.2007
Kenya Certificate of Primary Education -
Lake Primary School
11.2003
Skills
- Microsoft Office Skills
- Sales and Marketing
- Interpersonal Skills
- Communication Skills
- Customer Handling Skills
- Logical Thinking
- Problem-Solving Capability
- Negotiation Skills
- Professional Personality
- Public Speaking
- Analytical Skills
- Oral Presentation Skills
- Written Presentation Skills
- Designing Publications
- Event Planning
- Product Exhibition
- Journalism
- Photography
Accomplishments
- Trippled the production of my department within the three years as head of department.
- April 2023, became the first parts manager in charge of a multibrand branch (Kisumu) with Toyota, Yamaha, Hino, Sinotruck, Volkswagen , Mercedes Personal cars and Mercedes Heavy Commercial vehicles and Hyundai Models.
- 02/2021, CFAO Motors Group, Promotion to parts Manager for Kisumu branch.
- 03/2014, Kitmiky Springs, Ag. General Manager, Steadily rose ranks from sales representative to Ag. General Manager.
- 07/2013, Kenya Medical Research Institute/Center for Disease Control, Successfully organized the Human Demographic Surveillance Survey In-depth Study Launch.
- 03/2012 - 09/2012, Nation Media Group, Published over 50 stories in national newspapers.
- 03/2012, Kenya National Schools and Colleges Drama Festivals, Worked as an adjudicator.
Personal Information
- Date of Birth: 01/08/89
- Gender: Female
- Nationality: Kenyan
- Marital Status: Married
- Religion: Christian
References
- Mr. Brian Mumbe, Parts Manager, CFAO Motors Group Kenya, 0725493024
- Mr. Donald Ngota, Service Manager, CFAO Motors Group Kenya, 0722767480
- Mr. Thomas Onyango, Sales Manager, Kenya Commercial Bank, 0722650522
Hobbies and Interests
- Photography
- Reading inspirational publications
- Acting and script writing
- Socializing/Networking
- Dancing salsa
- Playing Table Tennis
Timeline
Parts Manager
CFAO MOBILITY KENYA LIMITED
02.2021 - Current
Parts Advisor
CFAO MOTORS GROUP
06.2016 - 02.2021
Plant Manager
KITMIKY SPRINGS
05.2014 - 05.2016
Part-time Lecturer
MASENO UNIVERSITY
01.2014 - 04.2014
Communications Intern
KEMRI/CDC
08.2013 - 02.2014
Print Media Intern
NATION MEDIA GROUP
03.2012 - 09.2012
Kenya Certificate of Secondary Education -
Kisumu Girls' High School
Kenya Certificate of Primary Education -
Lake Primary School
Bachelor of Arts degree - Communication and Media Technology with Information Technology, Public Relations Option
Maseno University
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