Sharon Chepkoech
Experienced Supervisor and Lifeguard Instructor at Wild Wadi Waterpark, Jumeirah, skilled in team leadership and problem resolution. Excelled in customer service and decision-making, fostering a positive work environment. Proficient in MS Office, enhancing operational efficiency. Successfully led a team to improve safety protocols, resulting in a 20% increase in customer satisfaction.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Work History
Supervisor/ lifeguard instructor
- Supervised daily operations to ensure compliance with safety protocols and service standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Monitored guest flow and staff performance, implementing adjustments for improved service delivery.
- Conducted regular inspections of facilities to maintain cleanliness and safety standards.
- Developed training materials that enhanced employee knowledge of park attractions and procedures.
- Resolved guest inquiries and complaints efficiently, improving overall customer satisfaction ratings.
Special Faclity Lifeguard
- Conducted daily safety checks on equipment and facilities to maintain operational standards.
- Educated guests on water safety rules and procedures to promote a safe environment.
- Collaborated with team members to coordinate lifeguard shifts and coverage during peak hours.
- Assisted in training new lifeguards on safety protocols and emergency response techniques.
- Maintained cleanliness of pool areas, ensuring a hygienic environment for all visitors.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma
Skills
Certification
*First Aider.
*lifeguard instructor.
*Special facility lifeguard
*Customer service Assistant.