Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sharon Bugutsa

Dagoretti-Nairobi

Summary

Dynamic Retail Sales Associate with a proven track record at Self Employed, excelling in customer service and relationship building. Leveraged problem-solving and retail sales skills to boost sales conversion rates significantly. Known for reliability and creating positive customer experiences, consistently meeting personal sales goals through effective product recommendations and customer engagement.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Self Employed
01.2024 - Current
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Education

Bachelor Of Education - Arts( Geography And Religion)

Kisii University
Kisii Kenya
12.2023

Certificate In Computer Studies - Packages

Digital Controls
Nairobi Kenya
04.2018

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Customer Assistance
  • Cash Handling
  • Retail Sales
  • Reliability and punctuality
  • Store Opening and Closing
  • Flexible Schedule
  • Money Handling
  • Relationship Building
  • Professional Appearance
  • Phone Etiquette
  • FLUENT IN LANGUAGE
  • Conflict Resolution
  • Customer Needs Assessment

Languages

English
Intermediate (B1)
Swahili
Advanced (C1)

Timeline

Retail Sales Associate

Self Employed
01.2024 - Current

Bachelor Of Education - Arts( Geography And Religion)

Kisii University

Certificate In Computer Studies - Packages

Digital Controls

Similar Profiles

CREATE PROFILE
Sharon Bugutsa