SHARON ADHIAMBO ODUORY

Provided administrative support, managed office supplies, and handled general correspondence. This role enhanced organizational and multitasking abilities, crucial for a cashier position.

• Processed invoices and expenses to facilitate financial management.
• Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
• Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
• Managed office inventory and ordered supplies, ensuring smooth operations.
• Organized and maintained physical and electronic filing systems.
• Assisted with scheduling appointments and managing calendars.
• Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
• Sought feedback and guidance from supervisors to improve on areas of weakness.
• Entered data into system and accurately updated customer accounts.
• Answered incoming phone calls pleasantly directed calls to appropriate personnel.
• Provided support for team projects and initiatives to contribute to team success.
• Suggested process improvements to make administrative processes and procedures more streamlined.
• Developed and maintained positive relationships with clients by providing excellent customer service.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Volunteered to help with special projects of varying degrees of complexity.

Responsible for managing all incoming and outgoing financial transactions for a busy real estate agency. Ensured accurate recording and reconciliation of all payments related to property sales, rentals, and commissions.

• Processed an average of 50+ transactions daily, including cash, cheque, and electronic payments.
• Reconciled daily cash receipts and prepared bank deposits, ensuring zero discrepancies.
• Maintained comprehensive financial records for auditing purposes.
• Assisted clients with payment inquiries and resolved discrepancies promptly.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Addressed customer needs and made product recommendations to increase sales.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Learned duties for various positions and provided backup at key times.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Operated cash register to record transactions accurately and efficiently.
• Worked with floor team and managers to meet wide range of customer needs.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Set up new sales displays each week with fresh merchandise.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card, and check transactions to complete customer purchases.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Assigned and designated job territories to customer care staff according to performance and history.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and backed up other customer service managers.
• Trained new personnel regarding company operations, policies and services.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Implemented and developed customer service training processes.
• Investigated and resolved accounting, service and delivery concerns.
• Met customer call guidelines for service levels, handle time and productivity.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Responded proactively and positively to rapid change.
• Managed timely and effective replacement of damaged or missing products.
• Sought ways to improve processes and services provided.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Identified and resolved discrepancies and errors in customer accounts.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Trained staff on operating procedures and company services.
• Cross-trained and provided backup support for organizational leadership.
• Analyzed customer feedback to identify areas for improvement.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained up-to-date knowledge of product and service changes.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Increased efficiency and team productivity by promoting operational best practices.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• As an Mpesa Agent at Yesu Nyale Shop, I provided Mpesa services to customers, handled cash transactions, and ensured customer satisfaction. I also managed and maintained the Mpesa system, addressed customer inquiries, and successfully promoted and sold Mpesa services.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.