Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Writing, Research, Reading, Travelling, Learning, and counselling
Timeline
Generic

SHARON ACHIENG

ENVIRONMENTAL PLANNER
NAIROBI

Summary

Enthusiastic coordinator eager to contribute to organization success through smart work, attention to detail and excellent organizational skills. Clear understanding of youth peace building strategies and adequate training in project management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and willingness to take on added responsibilities to meet team goals. Motivated to learn, grow and excel in the Commonwealth Youth Peace Ambassadors Network. My goal is to become a valuable mutual asset by providing efficient coordination expertise contributing effectively to organizational success

Overview

5
5
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Freelancer

Self Employed
Nairobi
05.2020 - Current
  • Collected, arranged and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Prepared variety of different written communications, reports and documents.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Developed effective improvement plans in alignment with goals and specifications.

Customer Service Representative

Neema Designers
Nakuru
04.2019 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor of Science - Environmental Planning & Management

University of Eldoret
01.2021 - 01.2017

Kenya Certificate of Secondary Education (K.C. - undefined

S.E - undefined

Menengai High School
01.2013 - 01.2016

Skills

    Written Communication

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Accomplishments

    The Ministry of Repentance and Holiness Youth leadership 2015 to date

    Ministering to the youth in various capacities of leadership in the

    following sectors of:

    1- Youth Counseling and Guidance

    Seminars on peace and reconciliation, conflict avoidance and resolution

    Assist youth realize their competencies and weaknesses

    How to address challenges, peer pressure, malpractices and crime

    2- Empowerment and Entertainment projects

    Seminars on self reliance and business orientation, concerts and educational tours

    3- Youth rehabilitation Program

    Helping drop outs and victims of abuse

Affiliations

  • Rotary International
  • Project Management Institute

Software

Google Earth Pro

ArcGIS

ASANA

ERDAS IMAGINE 2015

CANVA

Certification

Project Management

Writing, Research, Reading, Travelling, Learning, and counselling

-My significant passion for learning new things drives me to intensive and extensive reading because it is through this that i can be able to enhance my knowledge.

-I love writing poems.

-I have proficient skills in web research which has significantly boosted my report writing skills on various things.

-I consider travelling therapeutic and allows me bond with other people appreciating diversity of cultures.

-I have been peer counseling since I was in high school, it enables me help in solving challenges and alleviating people's distress, prompting them to make better decisions. It is fulfilling knowing you touched a life.

Timeline

Project Management

07-2022

Kodular, Web Development, Digital Marketing and SDG.

09-2021

Bachelor of Science - Environmental Planning & Management

University of Eldoret
01.2021 - 01.2017

Freelancer

Self Employed
05.2020 - Current

Customer Service Representative

Neema Designers
04.2019 - 11.2021

S.E - undefined

Menengai High School
01.2013 - 01.2016

Kenya Certificate of Secondary Education (K.C. - undefined

SHARON ACHIENGENVIRONMENTAL PLANNER