Shaphan Karanu
Nairobi
Summary
Results-driven Information Technology Professional with 15+ years of experience overseeing technology deployment and maintenance. Skilled in software installation and implementing cost-cutting IT solutions. Proven track record of leading teams and building strong business relationships. Specialized in network configuration, system security protocols, and disaster recovery planning. Excels in problem-solving, teamwork, and adaptability to ensure seamless operations and optimized system performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Lead Infrastructure Specialist
International School of Kenya
07.2023 - Current
- Installing and configuring hardware and software components to ensure usability
- Developing and implementing network security policies and procedures
- Designing, implementing, and maintaining the institutions network infrastructure, including the Wi-Fi platform, switches, Active Directory, pfSense FortiGate & Palo-Alto Firewalls, Google Workspace, JAMF, Mosyle and related technologies
- Troubleshooting and resolving network issues, including connectivity problems, security breaches, and other technical issues
- Proactively monitoring and following up on escalated infrastructure-related issues to ensure that they are resolved in a timely and effective manner
- Monitoring network performance and identifying areas for improvement, including upgrading hardware and software as needed in collaboration with the Network and Systems Manager
- Managing network access controls, including user accounts, permissions, and passwords
- Ensuring all network systems are up-to-date with the latest security patches and software upgrades
- Maintain accurate and up-to-date documentation of all network infrastructure and configurations
- Provide technical support to end-users, including troubleshooting, problem-solving, and training
- Keep up-to-date with emerging network technologies and make recommendations for their adoption when appropriate
- Key Contributions
- Administered Active Directory user accounts by creating, modifying, deleting accounts as needed.
- Deployed physical servers into racks according to specifications set forth in the data center guidelines.
- Managed storage area networks by configuring LUNs on arrays per customer requirements.
- Performed installation and upgrades of operating systems, applications, patches, and firmware on servers.
- Designed and implemented new server hardware and software architectures.
- Monitored system performance to ensure availability of services to authorized users.
- Provided technical support for network infrastructure such as routers, switches, firewalls, wireless access points, VPNs.
- Configured and managed virtualized environments using VMware vSphere or other technologies.
- Troubleshot networking issues related to routing protocols, DHCP and DNS configuration.
- Assisted with planning for disaster recovery activities including backups and redundancy strategies.
- Created detailed documentation for procedures related to server builds or network topology diagrams.
- Resolved escalated tickets from internal clients regarding connectivity or application issues impacting end-users productivity.
- Submitted recommendations regarding infrastructure overhauls.
- Promoted continuous improvement for IT governance processes.
IT Technician
International School of Kenya
09.2008 - 06.2023
- Installing and configuring hardware and software components to ensure usability
- Providing support to users and being the first point of contact for error reporting
- Coordinating new staff orientation and training them on the use of information technology software and equipment
- Maintaining the institutions network infrastructure, including the Wi-Fi platform, switches, Active Directory, pfSense FortiGate & Palo-Alto Firewalls, Google Workspace and related technologies
- Planning and directing virtual server setup and maintenance
- Diagnosing technical issues and implementing effective repairs
- Establishing and maintaining positive relationships with vendors and service providers to ensure uninterrupted operations
- Evaluating software and hardware and upgrading anti-virus software to ensure security at the user level
- Managing the inventory of IT equipment and coordinating equipment maintenance and repair works
- Reviewing and updating the driver competency camera system on all the institution's vehicles
- Key Contributions
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
IT Technician
Kenya Wildlife Trails
07.2005 - 10.2005
- Conducted daily backup operations and managed technical documentation
- Ensured security at the user level by installing and upgrading anti-virus software
- Performed tests and evaluations on new software and hardware and ensured software compatibility on all computers
- Troubleshot hardware and software issues and ensured timely resolution
- Oversaw the security and privacy of networks and computer systems
- Optimized performance by building and effectively maintaining local networks
- Scheduled and executed upgrades and maintenance services without interrupting normal operations
- Key Contributions
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Apprentice
Archelis Materials and Handling (K) Limited
12.2001 - 03.2002
- Key Contributions
- Assisted in the preparation of project plans and schedules.
- Attended meetings with clients to discuss progress on projects.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
Education
Master of Business Administration - Information Technology
United States International University
Bachelor of Science - Telecommunications and Information Technology
Kenyatta University
12.2007
Diploma - Electrical and Electronics Engineering
Jomo Kenyatta University of Agriculture and Technology
Skills
- Project Management
- System Administration
- Cloud Network & Security Management
- Server Virtualization Setup & Management
- Network Administration (Network Architecture & Setup)
- LAN Management
- Security Systems Management
- Strategic Planning & IT Operations Management
- Information Technology Infrastructure Library (ITIL)
- Risk & Incidence Management (Backup & Recovery)
- IT Infrastructures & Database Management Wireless Technology (Netgear and Ruckus Deployment)
- IT Support (Customer Support)
- Contract & Performance Management
- Vendor Relationship Management
- Training and Capacity Building
- MacOS & Windows
- Wireless Controller & Access Point Setup
- ICT Equipment Patching & Maintenance
- Performance Tuning
- Network integration
- Disaster Recovery Planning
- Hardware troubleshooting
- Virtualization Technologies
- Company Policy Compliance
- Company policy adherence
- Incident Management
- System performance evaluation
- Network configuration
Certification
- IPv6 Certification AFRINIC | 2024
- Introduction to Cyber Security | 2024
- Pre-Security | 2024
- Emotional Intelligence PTS Africa | 2022
- Certified Ethical Hacker (CEH) Certification United States International University | 2019
- Interpersonal and Service Skill Experience | 2015
- Diploma in Information Systems Analysis | May 2004
- Certificate in Computer Programming | May 2000
Accomplishments
- Datacenter Resilience: Spearheaded efforts to fortify our datacenter against power outages, ensuring uninterrupted operation and preserving the integrity of critical systems and data.
- Network Security Enhancement: Strengthened our network security by customizing user accounts, promoting accountability, and mitigating the risk of unauthorized access to sensitive information.
- Observium Implementation: Collaborated closely with colleagues to integrate Observium, enabling real- time monitoring of our network infrastructure. This proactive approach optimized performance and allowed us to swiftly address potential issues.
- Operational Process Streamlining: Developed comprehensive guides to streamline operational procedures, facilitating seamless communication and upholding data integrity. These resources empowered staff to efficiently troubleshoot and maintain essential systems.
- Mobile Printing Setup: Led the setup and deployment of mobile printing using MyQ, enhancing convenience and accessibility for users across the institution.
- Disaster Recovery Center Setup: Currently leading the establishment of a disaster recovery center, ensuring business continuity and resilience in the face of unforeseen disruptions.
Languages
Kikuyu
First Language
English
Proficient (C2)
C2
Swahili
Advanced (C1)
C1
Timeline
Lead Infrastructure Specialist
International School of Kenya
07.2023 - Current
IT Technician
International School of Kenya
09.2008 - 06.2023
IT Technician
Kenya Wildlife Trails
07.2005 - 10.2005
Apprentice
Archelis Materials and Handling (K) Limited
12.2001 - 03.2002
- IPv6 Certification AFRINIC | 2024
- Introduction to Cyber Security | 2024
- Pre-Security | 2024
- Emotional Intelligence PTS Africa | 2022
- Certified Ethical Hacker (CEH) Certification United States International University | 2019
- Interpersonal and Service Skill Experience | 2015
- Diploma in Information Systems Analysis | May 2004
- Certificate in Computer Programming | May 2000
Master of Business Administration - Information Technology
United States International University
Bachelor of Science - Telecommunications and Information Technology
Kenyatta University
Diploma - Electrical and Electronics Engineering
Jomo Kenyatta University of Agriculture and Technology
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