Shanice Njeri Gicheru
Nairobi
Summary
Dynamic professional with a focus on results and objectives in Hospitality and Management. Proven ability to engage and motivate teams through proactive strategies. Strong decision-making skills and a commitment to continuous development in the industry.
Overview
6
6
years of professional experience
Work History
Kenya
Karen Country Club
Nairobi, Kenya
04.2022 - Current
- Executed fine dining setup and service to create exceptional guest experiences.
- Provided comprehensive banqueting and event service, ensuring seamless operations.
- Delivered high-quality customer service, addressing inquiries and resolving issues efficiently.
- Provided exceptional customer service to enhance guest experiences at the country club.
- Took and processed food and beverage orders efficiently during busy shifts.
- Maintained cleanliness and organization of dining areas to ensure guest comfort.
- Coordinated workflow among team members to meet production goals as the acting supervisor.
Kenya
Truce lounge and grill
Nairobi, Kenya
05.2021 - 03.2022
- Recorded files and cleared bills efficiently to maintain accurate accounts.
- Took customer orders promptly to ensure timely service delivery.
- Delivered food and beverages with attention to detail and presentation.
- Provided exceptional customer service to enhance dining experience.
Kenya
Quiver lounge and grill
Nairobi, Kenya
11.2020 - 05.2021
- Processed customer orders and ensured timely delivery.
- Engaged with customers to address inquiries and resolve issues.
- Delivered exceptional customer service to enhance satisfaction.
Kenya
Intercontinental Hotel Nairobi
Nairobi, Kenya
12.2019 - 02.2020
- Facilitated customer orders and ensured timely delivery of food and beverages.
- Took accurate food and beverage orders from customers.
- Provided menus to customers for informed selection.
- Relay customer orders to kitchen staff for efficient preparation.
- Delivered food and beverages, maintaining high service standards.
- Ensured excellent customer service through attentive interactions.
Kenya
Hotel Rio
Nairobi West, Kenya
09.2019 - 12.2019
- Cultivated strong customer relations through effective communication and service delivery.
- Resolved conflicts promptly to maintain a positive customer experience.
- Collaborated within teams to achieve common goals and enhance performance.
- Demonstrated persistence in overcoming challenges and meeting customer needs.
- Tailored sales strategies to align with specific customer requirements.
- Configured banquet rooms for events according to detailed specifications.
- Provided exceptional customer service to foster loyalty and satisfaction.
- Set up banquet rooms for events according to specifications.
- Served food and beverages to guests during large gatherings.
Education
Diploma - Hospitality Management
Nairobi
Nairobi01-2018
Certificate - Computer And Information Systems
Kasarani
Kasarani12-2017
Kenya Certificate of Secondary Education -
Lanet
Lanet01.2017
Kenya Certificate of Primary Education -
Kikuyu
Kikuyu01.2013
Skills
- Customer service
- Food safety
- Point of sale
- Order processing
- Event coordination
- Menu knowledge
- Team coordination
References
- Cecilia, Marwah, Lecturer, marwahcecilia@gmail.com, 0711468953, Small Business School of Management and Entrepreneurship
- Breadly Henry, Wambua, Lecturer, 0718801005, Nairobi Aviation College
- Catherine, Mbuvi, Human Resource, 0727742073, Hotel Rio
- Morgan, Makumbi, F & B Manager, 0717446933, Hotel Rio
- Joseph, Karanja Njogu, MD, 0713396713, Truce lounge and grill
- HR Office, 0792271649, Karen Country Club
Hobbies and Interests
Reading and research, Travelling, Swimming, Socializing with people
Community Service
Hotel Rio, Community Work, Nairobi West, 2018, 2019, We visited several Children homes and gifted them with basic necessities and presents., Environmental cleaning in Nairobi West, We visited the sick people in hospitals; we socialized with them and helped them with basic needs.
Disclaimer
SIGN: ...njeri.shanice.......................
Timeline
Kenya
Karen Country Club
04.2022 - Current
Kenya
Truce lounge and grill
05.2021 - 03.2022
Kenya
Quiver lounge and grill
11.2020 - 05.2021
Kenya
Intercontinental Hotel Nairobi
12.2019 - 02.2020
Kenya
Hotel Rio
09.2019 - 12.2019
Diploma - Hospitality Management
Nairobi
Certificate - Computer And Information Systems
Kasarani
Kenya Certificate of Secondary Education -
Lanet
Kenya Certificate of Primary Education -
Kikuyu