Shamina Khan
Nairobi,Kenya
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head specializing in sales, service, and team leadership.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Forex Bureau
Nairobi , KE
05.2022 - Current
- Balanced cash drawers at the end of each shift.
- Greeted customers and provided friendly customer service.
- Verified that all coupons were valid prior to processing them into the system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card transactions accurately and efficiently.
- Operated cash registers to process payments for goods and services.
Sales and Marketing Manager
Priti Jewellers
Nairobi, Kenya
01.2014 - 11.2022
- Took special orders in person and over telephone, generating additional revenue every month.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences and billing information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Used proven techniques to de-escalate angry customers during interactions.
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
- Analyzed market trends to identify new business opportunities.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Front Desk Receptionist
Saf Auto Spares
Nairobi, KE
01.2012 - 12.2013
- Used company system to create badges for new employees and visitors.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Greeted visitors to provide information and direct to appropriate personnel.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Customer Service Executive
Glory Forex Exchange
Nairobi, KE
01.1998 - 09.2001
- Actively sought out ways to improve operational efficiency within the team environment.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Carried out exchange of currencies and made sure all accounts were in order.
Education
Packages Of ICT - ICT
Cybertech College
Mombasa02.1994
High School Diploma -
Sacred Heart High School
Mombasa01.1993
Primary School - KCPE
Burhani Girls School
Mombasa, Kenya01.1988
Skills
- Quality Control
- Needs Assessment
- De-Escalation Techniques
- Order Processing
- Customer Service
- Call Documentation
- Professional Phone Voice
- Customer Data Confidentiality
- Credit Card Payment Processing
- Cash handling
- Point of sale
- Customer service
- Transaction processing
- Sales reporting
- Conflict resolution
- Inventory management
- Time management
- Communication skills
- Administrative support
- Customer satisfaction
- Customer focus
- Patience and composure
- Multitasking and organization
- Phone etiquette
- Cash register operation
- Customer complaint resolution
- Cash management
- Financial shortage analysis
- Customer assistance
- Honest and dependable
- Teamwork
- Multitasking
- Customer service excellence
Languages
- English, C2
- Hindi, C2
- Gujarati, C2
- Swahili, C2
Languages
English
Proficient
C2
Swahili
Proficient
C2
Gujarati
Proficient
C2
Hindi
Proficient
C2
Cutchi
Beginner
A1
Timeline
Customer Service Cashier
Forex Bureau
05.2022 - Current
Sales and Marketing Manager
Priti Jewellers
01.2014 - 11.2022
Front Desk Receptionist
Saf Auto Spares
01.2012 - 12.2013
Customer Service Executive
Glory Forex Exchange
01.1998 - 09.2001
Packages Of ICT - ICT
Cybertech College
High School Diploma -
Sacred Heart High School
Primary School - KCPE
Burhani Girls School