SHALYNE ELYNE ALUOCH

I am a motivated and reliable professional with a solid background in customer care and office administration. I offer a strong blend of interpersonal, organizational, and problem-solving skills. My extensive experience includes handling customer inquiries, resolving issues promptly, and delivering positive service experiences in diverse environments. I am adept at managing administrative tasks, including scheduling, data entry, document preparation, and maintaining accurate records. I am recognized for my strong communication skills, attention to detail, and ability to multitask, while maintaining a high level of professionalism. I am committed to supporting efficient office operations and building strong relationships with customers, colleagues, and management.

• KAMALJEET SIHRA, SPECIALISED ALUMINIUM RENOVATORS LTD., CEO, kamaljeet@sarl.co.ke, 0722 510412
• MRS MERCY NJEHIA, SPECIALISED ALUMINIUM RENOVATORS LTD., HUMAN RESOURCE MANAGER, Mercynjehia2@gmail.com, 0725 948799

• ADMINISTRATIVE ASSISTANT, Clerical Support: Answer phones, manage correspondence (email, mail), and maintain filing systems., Scheduling & Coordination: Manage calendars, schedule meetings, and organize travel arrangements., Document Management: Prepare reports, memos, presentations, and spreadsheets., Office Operations: Order supplies, maintain office equipment, and coordinate with vendors., Communication Liaison: Serve as the point of contact between staff, management, clients, and external partners., Data Entry & Recordkeeping: Maintain databases, update records, and ensure information accuracy., Meeting Support: Prepare agendas, take minutes, and follow up on action items.
• RECEPTIONIST, Answering calls, taking messages, and handling correspondence., Maintaining diaries and arranging appointments for the director., Typing, preparing, and collating reports., Organizing and servicing meetings for the directors., Manage and attend to workshop employees., Managing databases., Maintain office security and control access to the director's office and front office area., Following simple first aid procedures., Manages the stores of the company., Order and make follow-ups of items ordered for sites, workshops, and the office.
• CUSTOMER CARE AGENT, Provided information about products and services., Referred customers to supervisors, managers, or others who can help., Listened and responded to customers' needs and concerns., Took orders, determined charges, and oversaw billing or payment., Recorded details of customers' contacts and actions taken., Researched answers or solutions as needed., Reviewed or made changes to customers' packages., Handled returns or complaints.