Shallet Mwangi

Cloud Support Engineer with experience in Microsoft 365, Azure, Intune, and Microsoft Defender. I specialize in securing and optimizing IT environments through effective cloud management, endpoint security, and compliance solutions. Passionate about technology, I focus on delivering reliable, scalable and secure systems that empower organizations to work smarter and safer.

I am also well-versed in AI technologies and the growing role they play in modern IT operations. I leverage AI-driven tools and automation to improve support processes, enhance threat detection, and drive smarter decision-making within cloud environments.

Core areas of expertise:
• Microsoft 365 Administration
• Microsoft Azure
• Microsoft Intune (Endpoint Management)
• Microsoft Defender & Security Solutions
• Identity & Access Management (Microsoft Entra)
• Cloud Security & Compliance
• AI Tools & Automation in IT Operations

• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

• Assisted in troubleshooting hardware and software issues to ensure operational efficiency.
• Accessing terminal buildings to repair malfunctioning PC's
• Receiving and monitoring incoming calls to update and schedule for flights
• Restoring and configuring printers to the office network for remote printing
• Fixing and terminating ethernet cables
• . Provided exceptional support during peak times by effectively prioritizing and managing multiple tasks simultaneously, ensuring timely completion of all assignments.
• Streamlined workflow processes for improved productivity through the implementation of IT solutions.