SHALINE CHEPKOECH
NAIROBI,58308
Summary
Dynamic and results-oriented professional with a proven track record at KENYA RURAL ROADS AUTHORITY, enhanced team efficiency and user satisfaction through expert IT support and the implementation of new technologies. Skilled in problem-solving and teamwork, excels in fast-paced environments, demonstrating a commitment to excellence and continuous skill advancement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
KENYA RURAL ROADS AUTHORITY
01.2023 - 12.2023
- Supported more than 100 staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
- Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
- Contributed to a positive work environment within the IT department by maintaining a solutions-oriented mindset and a collaborative team spirit.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
ATTACHEE
KENYA RURAL ROADS AUTHORITY
10.2021 - 12.2021
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
- Provided technical support to more than 100 staff members and clients, resolving issues promptly and maintaining high satisfaction levels.
- Provided basic end-user troubleshooting and desktop support.
- Collaborated with other departments to identify and solve software issues.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Statistics
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
Nairobi, Kenya12.2022
High School Diploma -
MOI GIRLS SCHOOL NAIROBI
Nairobi, Kenya11.2017
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Team Collaboration
- Goal-oriented mindset
- Interpersonal and Social Skills
- Creative and Resourceful
- Flexible Schedule
- Professionalism and Etiquette
Certification
- Certified Data protection officer, ISO GDPR- 25TH AUGUST 2023
- Microsoft Dynamics 365 Business Central ERP( IRMS) Training - 20th February-24th February 2023
- ISO 22301: 2019 Business Continuity Management Systems Implementation Training - 23rd May 2022-27th May 2022
- ISO 22301: 2019 Business Continuity Management Systems Documentation Training - 6th June 2022-10th June 2022
- Microsoft Certified: Power Platform Fundamentals - 28th June 2023
- Microsoft Certified: Dynamics 365 Fundamentals (ERP)- 23rd April 2023
MEMBERSHIP TO PROFESSIONAL ORGANIZATION
MEMBER- ISACA Kenya Chapter Membership Number: 1927642
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Intern
KENYA RURAL ROADS AUTHORITY
01.2023 - 12.2023
ATTACHEE
KENYA RURAL ROADS AUTHORITY
10.2021 - 12.2021
Bachelor of Science - Statistics
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECH
High School Diploma -
MOI GIRLS SCHOOL NAIROBI
- Certified Data protection officer, ISO GDPR- 25TH AUGUST 2023
- Microsoft Dynamics 365 Business Central ERP( IRMS) Training - 20th February-24th February 2023
- ISO 22301: 2019 Business Continuity Management Systems Implementation Training - 23rd May 2022-27th May 2022
- ISO 22301: 2019 Business Continuity Management Systems Documentation Training - 6th June 2022-10th June 2022
- Microsoft Certified: Power Platform Fundamentals - 28th June 2023
- Microsoft Certified: Dynamics 365 Fundamentals (ERP)- 23rd April 2023
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