Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAHROKI KHERMOHAMMED

MOMBASA

Summary

ADMINISTRATION,CUSTOMER SERVICE & MARKETING.

I am a go-getter,self driven,efficient in my services,a perfectionist ,and a goal oriented individual.Utilize my skills for the benefit of establishment and ultimately prove to be a valuable asset through my ability,hardwork and devotion.

Overview

11
11
years of professional experience

Work History

ENTERPRENUERSHIP

SELF EMPLOYED
MOMBASA
01.2022 - Current

1.)THE SPOT BARBECUE AND GRILL

Opposite Mbaraki Police,Mombasa.

Arabic cuisine lunch and evening grill experiences.

2.)RAW ,ROYAL YEMENI HONEY.

Online Enterprise.

Specialising in different types of premium yemeni honey.

3.)BARANI FISH POULTRY

Online Enterprise.

A poultry enterprise focused on meat and egg production, both broilers and layers for sale.

''E-COMMERCE AND CUSTOMER EXPERIENCE SPECIALIST.''

1.Managed online sales,orders,payments and logistics for timely delivery.

2.Managed online customer inquiries,queries,and concerns promptly.

3.Built strong customer relationships,driving sales,growth and loyalty.

4.Utilised Digital platforms to boost brand visibility and sales,thereby reaching new markets.

5.Focused on Customer Satisfaction and retention.

Customer Service Representative(INTERNSHIP)

NHIF
MOMBASA KENYA
05.2015 - 07.2015
  • Handled over 50 customers daily with 95% satisfaction
  • Receiving the members data in the receiving screen of the NHIF System.
  • Capturing the information given on the members forms into the members registration screen on NHIF System.
  • Filing the forms that have been scanned after sorting them out using file numbers and folio numbers.
  • Dispatching the Members card using the NHIF System.
  • Sorting the membership cards according to their respective inspectors.

Education

BACHELORS DEGREE - Business Administration And Management -MARKETING

MOI UNIVERSITY
Kesses,Eldoret
12-2017

DIPLOMA - Business Management

MOI UNIVERSITY
Kesses, Eldoret.
01-2013

SECONDARY EDUCATION -

ABU-HUREIRA ACADEMY
Mombasa
11-2010

CERTIFICATE - MS WINDOWS XP LEVEL 1-3 & MS WORD LEVEL 1-3

TECHNOSOFT COMPUTER COLLEGE
02-2007

PRIMARY EDUCATION -

STAR OF THE SEA PRIMARY
Mombasa
11-2006

Skills

  • Customer Relations
  • Conflict Resolution
  • Communication Skills
  • Multitasking
  • Problem Solving
  • Time Management
  • Data Entry Efficiency
  • Calendar Management
  • Leadership Skills
  • Email Correspondence
  • Reporting
  • Prioritization
  • Email Correspondence

Languages

English
Professional Working
Kiswahili
Professional Working
Arabic
Professional Working

Timeline

ENTERPRENUERSHIP

SELF EMPLOYED
01.2022 - Current

Customer Service Representative(INTERNSHIP)

NHIF
05.2015 - 07.2015

BACHELORS DEGREE - Business Administration And Management -MARKETING

MOI UNIVERSITY

DIPLOMA - Business Management

MOI UNIVERSITY

SECONDARY EDUCATION -

ABU-HUREIRA ACADEMY

CERTIFICATE - MS WINDOWS XP LEVEL 1-3 & MS WORD LEVEL 1-3

TECHNOSOFT COMPUTER COLLEGE

PRIMARY EDUCATION -

STAR OF THE SEA PRIMARY
SHAHROKI KHERMOHAMMED