Summary
Overview
Work History
Education
Accomplishments
Hobbies
Languages
Timeline
Generic
Shadrack Mutua Mwendwa

Shadrack Mutua Mwendwa

Summary

I am a dedicated and experienced accounting and finance professional with proven success in operations and finance management , Seeking an opportunity to be a solution bearer, with a progressive mind-set to offer ethical,professional skills in organizational management as well as giving sustainable solutions to the society at large,Detail-oriented and analytical in assessing the current logistics operations and processes to identify and pursue opportunities for improvement, Focused on maximizing the efficiency in Operations Management, Proficient with Ms Excel and SAP.

Overview

5
5
years of professional experience

Work History

Demand Fulfillment In-charge

Appliance Zone Ltd
MOMBASA
03.2023 - Current
  • Monitor and report on important changes in customer demands, sales forecasts and business strategies
  • Prompt identification of demand fulfillment risks and providing prompt solutions. supporting management with risk assessments and mitigation activities.
  • Measuring targets set against actual sales made
  • Tracking the actual sales against marketing activities
  • Ensure and oversee seamless delivery of orders through proper and logical planning.
  • . Ensure and oversee correct and timely installation of appliances.
  • Oversee the delivery and installation teams to guarantee a "wow" experience from purchase to fulfillment.

Customer Relations Coordinator

Ideal Appliances Ltd
Mombasa
01.2022 - 02.2023
  • Developed strategies to increase customer satisfaction.
  • Resolved customer issues and escalations with efficiency and diplomacy.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
  • Maintained statistical database of customers using SAP for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Customer account allocation and reconciliation
  • Setting targets and laying structure plan to achieving them
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Order Processing Team Lead

Ideal Appliances Ltd
Mombasa
01.2021 - 02.2022
  • Processed customer orders in line with established policies and procedures.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
  • Updated company tracking system with latest information.(USING WIALON)
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Provided regular updates to customers regarding orders to maintain transparency and customer trust.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Interceded between employees during arguments and diffused tense situations.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Order Processing Clerk

Ideal Appliances Ltd
Mombasa
07.2019 - 12.2020
  • punching of all customers daily sales orders in the system (SAP)
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Adhered to legal regulations to run compliant operations.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Processed and handled customer complaints, answering questions and providing alternative solutions.
  • Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.

Accounts Assistant

Gulf Badr Group (Kenya) Limited
Mombasa
09.2018 - 06.2019
  • Organized data into multiple spreadsheets to streamline data.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Performed administrative and clerical duties such as word processing, data entry and copying.
  • Used accounting software to prepare weekly and monthly financial reports. (Quick books)
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Preparation of cheques collection schedules for Banking
  • Cashiering writing of payment receipts
  • Posting of cash receipts in Quickbooks Posting of payment vouchers in Quickbooks
  • Filling of accounting documents
  • Basic bank reconciliations Filling VAT returns on itax
  • Preparation of various excel worksheet.

Accounts Trainee

Gulf Badr Group (Kenya) Limited
Mombasa
06.2018 - 08.2018
  • Preparation of cheques collection schedules for Banking
  • Cashiering writing of payment receipts
  • Posting of cash receipts in Quickbooks Posting of payment vouchers in Quickbooks
  • Filling of accounting documents
  • Basic bank reconciliations Filling VAT returns on itax
  • Preparation of various excel worksheet.
  • Balanced and submitted financial reports for review and approval.
  • Used accounting software to prepare weekly and monthly financial reports.

Education

Bachelor of Commerce - Accounting And Finance

Technical University Of Mombasa
Mombasa
11.2019

Certified Public Accountant - Accounting

Bishop Hanninghton Institute
Mombasa
09.2018

Information Technology - Information Technology

S.t John Paul II Institute of Professionals
Kitui
07.2015

Kenya Certificate of Secondary Education - Kenya Certificate of Secondary Education

Mumbuni Boys High School
Machakos
11.2014

Kenya Certificate Of Primary Education - Kenya Certificate Of Primary Education

Central Primary School
Kitui
12.2010

Accomplishments

  • Supervised team of 4 staff members.

Hobbies

  • Swimming
  • Watching movies
  • Meditation
  • Team building

Languages

Kamba, Swahili
Native language
English
Proficient
C2

Timeline

Demand Fulfillment In-charge

Appliance Zone Ltd
03.2023 - Current

Customer Relations Coordinator

Ideal Appliances Ltd
01.2022 - 02.2023

Order Processing Team Lead

Ideal Appliances Ltd
01.2021 - 02.2022

Order Processing Clerk

Ideal Appliances Ltd
07.2019 - 12.2020

Accounts Assistant

Gulf Badr Group (Kenya) Limited
09.2018 - 06.2019

Accounts Trainee

Gulf Badr Group (Kenya) Limited
06.2018 - 08.2018

Bachelor of Commerce - Accounting And Finance

Technical University Of Mombasa

Certified Public Accountant - Accounting

Bishop Hanninghton Institute

Information Technology - Information Technology

S.t John Paul II Institute of Professionals

Kenya Certificate of Secondary Education - Kenya Certificate of Secondary Education

Mumbuni Boys High School

Kenya Certificate Of Primary Education - Kenya Certificate Of Primary Education

Central Primary School

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Shadrack Mutua Mwendwa