Summary
Overview
Work History
Education
Skills
Volleyball
Additional Information
Timeline
Server

SHADRACK CHUMA MWANGANGI

Waiter/Barista
Mombasa

Summary

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable [Job Title] bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Productive Waiter with distinguished understanding of [Area of expertise] dining and [Type] establishments. Skilled at increasing sales of specials and beverages with excellent salesmanship and success in handling over [Number] tables at once. Committed to effective collaboration and excellent service. Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Outgoing [Job Title] with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Communicative [Job Title] dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

22
22
years of professional experience
15
15
years of post-secondary education
1
1
Language

Work History

Restaurant Waiter

Continental hotel
Mombasa
05.2016 - 01.2020
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Met with chef to review daily specials and menu changes.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Bussed and reset tables to keep dining room and work areas clean.

Food Waiter

Flamingo
Mombasa
02.2012 - 08.2015
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Met with chef to review daily specials and menu changes.

Captain Waiter

Great Rift Valley Lodge
Naivasha
01.2010 - 01.2014
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Met with chef to review daily specials and menu changes.

Waiter/Coffee Barista

Voyager Beach hotel
Mombasa
01.2007 - 08.2010

Restaurant Waiter

Whitesands beach hotel
Mombasa and Naivasha
01.2000 - 11.2006
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Met with chef to review daily specials and menu changes.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Education

Tourism And Hospitality

Kenya Utalii College
Kenya
04.2001 -

Kenya Certificate in Secondary Education [KCSE]
Kitui
02.1991 - 11.1996

Kenya Certificate in Primary Education [KCPE]
Kitui
01.1982 - 12.1990

Skills

To-go order preparation

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Volleyball

Motivated and trained the athletes to fully develop their skills. Maintain equipment used in a particular sport. Participate in athletic events or competitive sports, according to established rules and regulations. Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance.

Additional Information

WORKING EWORKXPERIENCE

  • 14 years

CARRIER ASPIRATIONS

Promotion of Tourism Industry

REFEREES

  • Mr kilonzo{Barman}-telephone:0721245691
  • Mr Fred Diffu{G.R.V.L Manager}-telephone:0722818156
  • Mr Andrew Maranga{K.U.C}-telephone:0723315683
  • Mr Ali Ramish{Sarova beach hotel}-telephone:0722457773

Timeline

Restaurant Waiter

Continental hotel
05.2016 - 01.2020

Food Waiter

Flamingo
02.2012 - 08.2015

Captain Waiter

Great Rift Valley Lodge
01.2010 - 01.2014

Waiter/Coffee Barista

Voyager Beach hotel
01.2007 - 08.2010

Tourism And Hospitality

Kenya Utalii College
04.2001 -

Restaurant Waiter

Whitesands beach hotel
01.2000 - 11.2006

Kenya Certificate in Secondary Education [KCSE]
02.1991 - 11.1996

Kenya Certificate in Primary Education [KCPE]
01.1982 - 12.1990
SHADRACK CHUMA MWANGANGIWaiter/Barista