SHADRACK SIDINYU
Nairobi
Summary
A detail-oriented professional with excellent
communication, interpersonal, and problem-solving skills.
Frequently praised as hard-working by mentors, as a
self-driven person, who can be a great asset to the team
focused on achieving required targets.
Overview
7
7
years of professional experience
Work History
Intern Trainee
Kenya Revenue Authority
Nairobi
01.2022 - 12.2022
- Prepared reports of findings, illustrating data graphically and translating complex findings into written text
- Collected and analyzed data on customer demographics, preferences and needs
- Provided efficient and courteous service to customers at all times
- Assessed customer satisfaction
- Measured effectiveness of marketing, advertising and communications programs and strategies
- Developed and implemented procedures for identifying advertising needs
- Met deadlines while maintaining high-quality deliverables
- Conducting customer education on payment of license
- Analyzes tax compliance trends and make recommendations based on those payments’ trends.
- Demonstrated creativity and resourcefulness through development of innovative solutions
- Developed strong communication and organizational skills through working on group projects
- Strengthened communication skills through regular interactions with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Intern Trainee
Ministry Of Finance & National Treasury
Nairobi
09.2019 - 12.2020
- Review various Acts of parliament Governing pension
- Analyze and evaluate functions of department and identify areas of improvement
- Management of pension records
- Took minutes at ministry meetings and documented important information
- Preparation of monthly reconciliation statement
- Acquired data from primary or secondary data sources for use in analysis and trending
- Developed emergency management plans for recovery decision-making and communications
- Prepared reports to summarize operational results and financial performance.
STUDENT TRAINEE
DIKENS DESINGS LTD
Nairobi
05.2016 - 12.2016
- Assisted customers by providing product information and escalated complex issues to supervisors
- Notified supervisors of item shortages and damages to prevent work delays
- Answered phone calls and routed correspondence to appropriate parties
- Built relationships with coworkers and team members to increase work productivity
- Improved team safety and efficiency by locating and removing work hazards
- Provided administrative support by filling out reports and inputting data into computer systems
- Rotated positions to understand various department processes and goals
- Assisted managers by drafting performance reports and recommending new work strategies
- Cleaned and organized work stations after shifts to adhere to health and safety standards.
- Answered phones, ordered inventory products and organized workplace
- Worked under supervision of management and helped plan and organize daily work tasks
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills
- Handled day-to-day customer or client questions via telephone or email
Education
DATA ANALYTICS -
GOOGLE PROFESSIONAL CERTIFICATE
ON-LINE 04.2023
Bachelor of Science - FINANCIAL ENGINEERING
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO
NAIROBI11.2021
Skills
- Data Analysis
- Decision-Making
- Problem Solving
- Microsoft excel
- Analytical and Critical Thinking
- Organization and Time Management
- Training and Development
Timeline
Intern Trainee
Kenya Revenue Authority
01.2022 - 12.2022
Intern Trainee
Ministry Of Finance & National Treasury
09.2019 - 12.2020
STUDENT TRAINEE
DIKENS DESINGS LTD
05.2016 - 12.2016
DATA ANALYTICS -
GOOGLE PROFESSIONAL CERTIFICATE
Bachelor of Science - FINANCIAL ENGINEERING
JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNO