SERITTA SHEKINAH MARENDE
Sales & Marketing | Hospitality Professional
Nairobi
Summary
Sales and marketing focused hospitality professional with hands-on experience in hotel marketing, PR communications, event promotion, and guest engagement within premium hotel environments. Commercially minded, detail-oriented, and skilled in translating guest interaction into brand visibility and revenue support.
Skillful in monitoring competitors, assisting sales and marketing teams in creating marketing materials and preparing presentations. Familiar with various social media platforms, Keyhole and online marketing techniques.
Overview
3
3
years of professional experience
3
3
Language
Work History
Sales & Marketing Intern → Sales & Marketing Executive
The Fairview Hotel & Best Western Hotel,Nairobi
05.2023 - 12.2025
- Supported hotel sales and marketing operations including PR communications, guest engagement initiatives, and promotions.
- Assisted in planning and executing corporate meetings, conferences, and branded events.
- Supported brand visibility and campaign execution alongside the marketing manager.
- Engaged directly with guests and corporate clients to support relationship building.
- Continued as casual staff (October–December) supporting peak-period campaigns and events.
- Gained exposure to commercial operations, supplier coordination, and budget-conscious execution.
Guest Experience & Operations Intern
The Panari Hotel, Nairobi
05.2024 - 08.2024
- Delivered frontline customer engagement in bar and restaurant operations.
- Worked across service, housekeeping, and procurement departments.
- Assisted procurement through stock monitoring and supplier coordination.
- Strengthened communication and service recovery skills in a high-volume environment.
Service Staff
Mundial & La Pergola Restaurant
09.2023 - 12.2023
- Provided customer-focused service in a fine-dining environment.
- Developed strong guest interaction and service personalization skills.
Education
Swiss Diploma - International Hospitality Management
Boma International Hospitality College
11.2025
Kenya Certificate of Secondary Education - undefined
Aga Khan High School, Mombasa
Mombasa12.2022
Skills
Hotel Sales Support Brand Marketing & Promotion Public Relations Event Marketing & Coordination Customer Engagement Social Media Support Market Awareness
References
- Martin Kamau, Purchasing Manager, kariukimartinkamau@gmail.com, 0742 819 872, The Panari Hotel
- Nerima Kinyua, Cluster PR & Marketing Manager, 0724 796 166, Fairview Group of Hotels
- Enock Nyairo, Banqueting Manager, 0722 506 109, The Fairview Hotel
Accomplishments
- Commended for creativity and initiative during PR and Marketing rotation at Fairview Hotel.
- Recognized for professionalism, reliability, and strong guest engagement skills.
- Supported multiple hotel events contributing to enhanced guest satisfaction and brand visibility.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Guest Experience & Operations Intern
The Panari Hotel, Nairobi
05.2024 - 08.2024
Service Staff
Mundial & La Pergola Restaurant
09.2023 - 12.2023
Sales & Marketing Intern → Sales & Marketing Executive
The Fairview Hotel & Best Western Hotel,Nairobi
05.2023 - 12.2025
Kenya Certificate of Secondary Education - undefined
Aga Khan High School, Mombasa
Swiss Diploma - International Hospitality Management
Boma International Hospitality College