Serena Njoroge
Nairobi,30
Summary
Dynamic leader with a proven track record at BlueTech Comp Hub, enhancing operational efficiency and fostering a culture of continuous improvement. Skilled in data analysis and organizational leadership, I excel in strategic planning and problem-solving, achieving substantial business growth. Expert in client communication and legal advice, I drive results through innovative strategies and team collaboration.
Orderly Administrative Director with commitment to ensuring seamless business functions. Offering [2] years of experience in business management and administration with superior skills in coordinating staff training and development. Proficient in budget development and adherence.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
I am a quick learner with a positive attitude towards problems an always looking forward to learning more than that i know
Goal-oriented [Legal Assistant] experienced in providing administrative support to legal departments with focus on document management.
Demonstrated ability in interpreting legal documents and policies. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
2
2
years of professional experience
5
5
Certification
Work History
Marketing and Administrative Director
BlueTech Comp Hub
08.2024 - Current
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Led, directed, managed and mentored [34] staff members.
- Established a culture of continuous improvement by promoting professional development opportunities for staff members.
- Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
- Implemented data management systems to track key performance metrics and inform strategic decision making.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Managed budgetary concerns for the department, reducing overall expenses while maintaining operational efficiency.
- Prepared budgets with forecasts and projections.
- Improved customer satisfaction rates by streamlining communication channels between departments and clients.
- Assigned tasks and directed team of office clerks.
- Updated reports, managed accounts, and generated reports for company database.
- Directed daily operations, ensuring smooth workflow and effective resource allocation.
- Created organized filing system to manage department documents.
- Negotiated and executed contracts on behalf of department.
- Built strong relationships with industry professionals and influencers.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Created content and promotional materials to drive engagement and conversions.
- Conducted market analysis and research to identify trends and opportunities.
- Mentored junior team members, fostering professional development within the organization.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
IT Consultant and Junior Legal Consultant
JOSRAC Enterprise
02.2023 - Current
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Managed a caseload of diverse matters, prioritizing tasks based on urgency and importance.
- Conducted thorough legal research for complex cases, resulting in favorable outcomes.
- Assisted in due diligence efforts during mergers and acquisitions transactions, identifying potential liabilities.
- Participated in client meetings to discuss legal strategies, promoting transparency and trust.
- Conducted settlement negotiations for property case with $10000 in counterclaims.
CEO
Delice Pateux
01.2023 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Maintained and controlled inventory of baked goods.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Graphic Design Intern
Opera Ltd Rwanda
04.2017 - 09.2020
- Prepared images to coincide with social and blog posts.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Collaborated with the creative team to develop visually appealing graphics for various projects, resulting in increased client satisfaction.
- Participated in brainstorming sessions with cross-functional teams to generate innovative ideas for upcoming projects.
- Enhanced brand visibility by designing eye-catching marketing materials for print and digital campaigns.
- Utilized advanced knowledge of Adobe Creative Suite software programs to execute high-quality designs quickly and efficiently for various applications.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Improved overall design quality by providing constructive feedback during internal review sessions, resulting in more polished final deliverables.
- Expanded design skillset by attending industry conferences, workshops, and networking events to stay current on trends and best practices.
- Created design work for print and digital sales and marketing campaigns.
- Edited and enhanced existing artwork and graphics.
- Created logos, illustrations and typography for various organizations.
- Utilized typography techniques to create compelling designs.
- Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
- Created artwork for product packaging and promotional materials.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Developed original designs for print media, magazines and newspapers.
Education
Associate of Arts in Legal Studies - Law
Kenya School of Law
Nairobi, Nairobi Province, Kenya07.2025
Tax Law - Taxation
Alison Education Company
Online08.2024
Data Analysis - Data Analysis
Microsoft
Online02.2024
Pastry Certificate - Baking And Pastry Arts
Valentines School of Cake
Nairobi, Nairobi Province, Kenya06.2023
High School Diploma -
Mt.Kinangop Girls High School
Nyandarua, Nyandarua District, Kenya12.2022
Skills
Organizational Leadership
Public speaking skills
Document Management
Presentation Skills
Problem-Solving
Friendly, Positive Attitude
Client Communication
Legal Advice
Microsoft Office
Legal Research
Graphic Design
Software Development
Slack Communication
Team Player
Data Analysis
Certification
- First Aid Certification
- Microsoft Office Specialist (MOS) Certification
- Photoshop CC Certification - Adobe.
- Illustrator CC Certification - Adobe.
- Python Programming Certificate – Python Institute.
- Tableau Desktop Specialist - Tableau Software.
Writing
I have done some articles during my High school and for myself on areas that are relatable to majority of people concerning politics, environment, childhood and financial matters.
Languages
English
Native language
Swahili
Proficient
C2
Kinyarwanda
Advanced
C1
French
Upper intermediate
B2
Kikuyu
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Exel
Adobe Suite
Microsoft Access
Microsoft Word
Microsoft Power Point
Timeline
Marketing and Administrative Director
BlueTech Comp Hub
08.2024 - Current
IT Consultant and Junior Legal Consultant
JOSRAC Enterprise
02.2023 - Current
CEO
Delice Pateux
01.2023 - Current
Graphic Design Intern
Opera Ltd Rwanda
04.2017 - 09.2020
Associate of Arts in Legal Studies - Law
Kenya School of Law
Tax Law - Taxation
Alison Education Company
Data Analysis - Data Analysis
Microsoft
Pastry Certificate - Baking And Pastry Arts
Valentines School of Cake
High School Diploma -
Mt.Kinangop Girls High School
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