Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Serah Wangui Muthoni

Serah Wangui Muthoni

Nairobi

Summary

Self-motivated skilled in providing extraordinary customer service to develop relationships and create positive customer experiences. Proven record of achieving Sales target and operations efficiency.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Relationship Officer(Acting)

NCBA BANK - Mall BRANCH
3 2024
  • Providing customers with Personalized and Efficient customer service
  • Understanding customer's financial situation and providing them with solutions
  • Sourcing of new business from customers and Cross selling bank products.

Branch Operations Assistant

NCBA BANK- Westlands Branch
10.2021 - 03.2024
  • Respond to customer enquiries complaints and comments on a daily basis, and determined corrective action
  • Process transactions that are duly signed
  • Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.

Branch Operations Assistant

NCBA BANK- Westlands Branch
06.2016 - 03.2019
  • Respond to customer enquiries complaints and comments on a daily basis, and determined corrective action
  • Process transactions that are duly signed
  • Cross-sell bank products and services based on customer needs, in accordance with the bank's program standards.

Personal banking; Bank sales

NCBA BANK- Westlands branch
06.2016 - 03.2019
  • Source and develop client referral
  • Prepare sales action plan and strategy
  • Make presentation of bank products to existing and potential clients
  • Respond to sale inquiries and concerns by phone or email
  • Monitor and report on sale activities and follow up for management.

Sales & Customer relations

OPTICA LIMITED
06.2011 - 09.2014
  • A Direct customer service in the sales department
  • Maintaining a good working relationship with clients
  • Running daily sales reports
  • Develop and coordinate sales team to ensure the team is well-trained and motivated at all times
  • Acting as first line for management of team issues and discipline cases
  • Escalate any market related matters to the sales manager.

Education

Bachelors of Art degree (Social work) -

University of Nairobi
09.2010 - 05.2014

Computer Studies - undefined

Emanex computer college
01.2009 - 05.2009

Kenya Certificate of Secondary Education - undefined

Mary leaky girls School
01.2005 - 05.2008

Skills

Customer service skills with hands on experience in handling customer inquiries / complaints in a timely and organized manner to ensure maximum satisfaction, retention and maximize customer loyalty

undefined

Accomplishments

  • I was nominated to the Customer experience assistant position because of my exemplary sales performance in 2018 where I was 2nd best overall.
  • Nominated twice as the best Customer service assistant at the branch by my colleagues.

References

  • Thelma mlati, Branch manager, NCBA, +254 (0) 722702670, Thelma.mlati@ncbagroup.com
  • Martin Mbugua, Business man, Gikomba, +254 (0) 718607874, mungaigithatu@gmail.com
  • Kush Bhardwaj, Director, Optica Limited, +254(0) 735 986 002, Kush@optica.co.ke

Timeline

Branch Operations Assistant

NCBA BANK- Westlands Branch
10.2021 - 03.2024

Branch Operations Assistant

NCBA BANK- Westlands Branch
06.2016 - 03.2019

Personal banking; Bank sales

NCBA BANK- Westlands branch
06.2016 - 03.2019

Sales & Customer relations

OPTICA LIMITED
06.2011 - 09.2014

Bachelors of Art degree (Social work) -

University of Nairobi
09.2010 - 05.2014

Computer Studies - undefined

Emanex computer college
01.2009 - 05.2009

Kenya Certificate of Secondary Education - undefined

Mary leaky girls School
01.2005 - 05.2008

Relationship Officer(Acting)

NCBA BANK - Mall BRANCH
3 2024

Similar Profiles

CREATE PROFILE
Serah Wangui Muthoni