Serah Mutile

• Maintained up-to-date knowledge of company policies and procedures, enabling prompt responses to inquiries from both colleagues and clients.
• Expedited invoice processing by accurately entering data into financial management software programs used by the organization.
• Provided exceptional customer service by promptly addressing complaints and concerns, resulting in higher client retention rates.
• Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest inquiries.
• Supported office productivity by maintaining a clean and organized reception area for clients and visitors.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered customer telephone calls promptly and appropriately handled needs.
• Increased customer service success rates by quickly resolving issues.

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Increased sales significantly by upselling higher-end products to customers.

• Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
• Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
• Actively listened customer feedback suggestions implemented improvements response their comments.
• Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
• Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
• Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Served food and beverages promptly with focused attention to customer needs.

I assisted customers answering questions and providing a welcoming environment, maintained a clean ad organized store, processed transactions, handled cash and issued receipts and then addressed customers inquires and concerns. Implemented loss prevention strategies to minimise shoplifting and inventory discrepancies. Coordinated in-shop events and promotions to engage the local community and boost brand visibility.

Served in a busy Hotel in Nairobi, where I greeted and seated guests to establish prompt, high quality service. Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude. Resolved customer complaints promptly, escalating larger operational concerns to management. Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. Maintained excellent team relationships by proactively helping waitresses complete duties throughout service. Maintained brand image by keeping neat personal appearance.