Serah Mutile

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Proved successful working within tight deadlines and a fast-paced environment.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Increased sales significantly by upselling higher-end products to customers.

Currently am sharpening my professionalism with The Radisson Blu Hotel team as a waitress attending to guests by greeting them and welcoming them warmly and guiding them to their tables, taking there orders accurately both food and drinks. Managed the laundry services, ensuring time, washing, ironing, and distribution of linen and uniforms. Performed spot checks and quality inspections to uphold the highest standards of cleanliness and hygiene. Controlled budget for housekeeping department, monitoring expenditure to ensure cost-effective operations. Liaised with other departments to coordinate cleaning schedules around guest check-ins and special events. Handled guest complaints related to housekeeping services, resolving issues promptly to ensure guest satisfaction. Actively listened to customers to fully understand requests and address concerns. Promoted safe working environment by implementing regulatory standards, policies and guidelines. Collaborated with team members to achieve target results. Achieved service time and quality targets.

I assisted customers answering questions and providing a welcoming environment, maintained a clean ad organized store, processed transactions, handled cash and issued receipts and then addressed customers inquires and concerns. Implemented loss prevention strategies to minimise shoplifting and inventory discrepancies. Coordinated in-shop events and promotions to engage the local community and boost brand visibility.

Served in a busy Hotel in Nairobi, where I greeted and seated guests to establish prompt, high quality service. Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude. Resolved customer complaints promptly, escalating larger operational concerns to management. Upheld high standard of cleanliness in all work areas to comply with health and safety regulations. Maintained excellent team relationships by proactively helping waitresses complete duties throughout service. Maintained brand image by keeping neat personal appearance.