Zoho CRM
SELMA ANYA
Sales Development Rep
Summary
I'm a motivated sales and business development professional with a
finance background, specializing in B2B sales. I have strong
interpersonal and communication skills, research and prospect
targeting, and client relationship management. My experience at
Hodi as a BDR showcased these skills, and I've worked in diverse
industries like AI, Computer Vision, Web3, and Cybersecurity. My
focus is on cultivating robust client relationships to drive business
growth and ensure customer loyalty.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Senior Business Development Representative
Hodi Technologies
Nairobi
09.2022 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Developed business pipeline using cold and warm techniques.
- Trained and mentored new sales development representatives and led upskilling sessions for current team members as required.
- Generated new business development opportunities through market research, lead identification and multi-channel outreach, resulting in meeting target of 2-3 booked sales calls per week.
Insourcing Sales Rep
Yusudi Africa Ltd
Nairobi
06.2021 - 08.2021
- Carried out research on over 50 prospects and contacted them both via phone and email to identify challenges and gauge level of product interest, this translated into 3 leads who were transferred for follow up.
- Led a team of 9 Sales Representatives during the Sales Insourcing project which entailed a daily check in to assess number of target calls and emails that the team would make that day and a check out which involved recording achievements for the day and addressing any challenges faced.
Data Entry & Customer Support Specialist
Cloudfactory Kenya
Nairobi
09.2018 - 04.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to 40 customer queries per 4 hour shift via Zendesk.
- Maintained accuracy of above 80% on quality assurance tasks.
- Took up extra assignments, which meant overtime hours to achieve our client's targets. My contribution resulted in overall onboarding of the client.
Business Development Intern
SPRK Agency
Cairo
01.2017 - 03.2017
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Created reports and targeted lists to present to upper management.
- Carried out market research and prepared business proposals for three potential clients who converted to recurring customers on retainer for the Public Relations side of the business.
Education
Certificate in Data Analysis - Data Analysis
DataCamp
Online 06.2023 - Current
Certificate in Sales And Business Development - Business Development
Yusudi Africa
Nairobi, Kenya 07.2021 - 09.2021
Bachelor of Arts - Finance
Strathmore University
Nairobi, Kenya 01.2015 - 06.2019
Skills
Continuous professional improvement
Lead Generation
Analytical and Critical Thinking
Written Communication
Account development
Proficient in SaaS products
Product knowledge
Business-to-Business expertise
Team upskilling
Software
Salesforce
Slack
Hubspot
Calendly
Zendesk
LinkedIn Sales Navigator
Timeline
Certificate in Data Analysis - Data Analysis
DataCamp
06.2023 - Current
Senior Business Development Representative
Hodi Technologies
09.2022 - Current
Certificate in Sales And Business Development - Business Development
Yusudi Africa
07.2021 - 09.2021
Insourcing Sales Rep
Yusudi Africa Ltd
06.2021 - 08.2021
Data Entry & Customer Support Specialist
Cloudfactory Kenya
09.2018 - 04.2021
Business Development Intern
SPRK Agency
01.2017 - 03.2017
Bachelor of Arts - Finance
Strathmore University
01.2015 - 06.2019