Sellah Kwamboka Monda
Summary
Dedicated Customer Support Engineer with proven expertise in biomedical equipment maintenance and complaint resolution. Achieved a 20% reduction in complaint resolution time, enhancing customer satisfaction and service quality across diverse client interactions.
Overview
6
6
years of professional experience
Work History
Customer Support Engineer
Neopenda
chicago, usa
04.2024 - Current
- Conducted routine maintenance on biomedical equipment to ensure functionality.
- Delivered exceptional customer support services to a diverse client base, enhancing customer satisfaction in Kenya.
- Resolved customer inquiries and issues efficiently, contributing to a 20% reduction in complaint resolution time.
- Utilized medical engineering knowledge to provide accurate and helpful information to clients, improving overall service quality.
- Completed a diploma and certificate in Medical Engineering, applying technical expertise to support roles, and improving understanding of medical products.
Biomedical Engineer Intern
mama lucy kibaki hospital
Nairobi, kenya
07.2022 - 03.2024
- Participated in team meetings to discuss project progress and challenges.
- Attended and completed advanced training courses on operating, testing, maintaining, and repairing medical devices.
- I installed and repaired multiple types of biomedical equipment.
Biomedical engineering Trainee
Narok county referral hospital
, kenya
10.2021 - 12.2021
- Assisted in maintaining medical equipment to ensure operational readiness.
- Developed test plans, conducted tests, and analyzed results to ensure product quality standards were met.
- Provided technical assistance during the installation of new systems or components.
Biomedical Engineering Intern
mama lucy kibaki hospital
Nairobi, kenya
03.2020 - 01.2021
- Performed repairs, support, and scheduled maintenance on advanced patient technology.
Education
Diploma in Medical Engineering
Kenya Medical Training College
Eldoret12-2022
Certificate in Medical Engineering
Kenya Medical Training College
Meru, Kenya12-2020
Kenya Certificate of Secondary Education
St.Marys Nyamagwa Girls High School
Kisii,kenya12-2017
Skills
- Biomedical equipment maintenance
- Customer service
- Technical troubleshooting
- Client support
- Medical product knowledge
- Customer relationship management
- Complaint resolution
- Team collaboration
- Device configuration
- Data uploads and downloads
- Troubleshooting and diagnosis
- Customer support
- Preventative maintenance
- Communication protocols
- Customer issue resolution
- Documentation and reporting
- User training
Languages
English
Advanced (C1)
C1
Swahili
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Support Engineer
Neopenda
04.2024 - Current
Biomedical Engineer Intern
mama lucy kibaki hospital
07.2022 - 03.2024
Biomedical engineering Trainee
Narok county referral hospital
10.2021 - 12.2021
Biomedical Engineering Intern
mama lucy kibaki hospital
03.2020 - 01.2021
Diploma in Medical Engineering
Kenya Medical Training College
Certificate in Medical Engineering
Kenya Medical Training College
Kenya Certificate of Secondary Education
St.Marys Nyamagwa Girls High School