Scolar Munene
Kiambu
Summary
Process-oriented professional with expertise in optimizing workflows and enhancing client relationships. Demonstrated proficiency in managing complex logistics and facilitating effective cross-team communication. Committed to delivering exceptional experiences in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Sales and Distribution Assistant
Githunguri Dairy Farmers Cooperative Society
Githunguri, Kiambu
10.2024 - Current
- Planned and managed daily delivery routes for dairy products across the Kiambu region, optimizing schedules to ensure on-time distribution, and reducing operational delays.
- Coordinated with warehouse and transport teams to streamline loading and unloading processes, minimizing product handling time, and maintaining quality standards.
- Served as the primary contact point for 50+ clients, including retail outlets, supermarkets, and institutional buyers, addressing order inquiries, delivery timelines, and product availability.
- Facilitated communication between sales teams, distributors, and customers to resolve issues such as order discrepancies, delayed deliveries, and payment follow-ups.
- Built and maintained professional relationships through regular check-ins, feedback collection, and personalized service, contributing to client retention and satisfaction
- Responded promptly to customer calls, messages, and email inquiries regarding orders, pricing, and delivery status.
- Documented and analysed customer feedback, identifying recurring issues and collaborating with the sales and logistics teams to implement corrective actions.
- Developed and maintained a customer service log to track inquiries, resolutions, and response times, ensuring accountability and continuous improvement in service delivery.
- Prepared daily and weekly delivery reports, highlighting key performance metrics such as on-time delivery rates, client complaints, and route efficiency.
- Assisted in inventory reconciliation by cross-checking delivery notes with stock records, reducing discrepancies and improving accuracy in dispatch documentation.
- Supported the sales team with order processing, invoice generation, and documentation for new client onboarding.
Program and Project Assistant
Kenya Girl Guides Association
Nairobi
01.2024 - 12.2024
- Acted as the first point of contact for program participants, parents/guardians, community leaders, and partner organizations, handling inquiries via phone, email, and in-person visits.
- Provided clear and detailed information regarding program schedules, registration processes, participation requirements, and event updates.
- Fostered trust and engagement through active listening, empathetic communication, and timely follow-up on concerns or special requests.
- Assisted new and existing participants with registration, documentation, and orientation processes, ensuring a smooth and welcoming onboarding experience.
- Addressed participant and parent concerns related to program activities, safety, logistics, or interpersonal issues, escalating complex matters to program coordinators when necessary.
- Organized and facilitated participant feedback sessions, gathering insights to improve program delivery and participant satisfaction.
- Maintained an accurate and up-to-date participant database, ensuring confidentiality and compliance with data protection guidelines.
- Entered, verified, and updated participant information, attendance records, and emergency contact details, enabling efficient communication and reporting.
- Generated monthly participation reports, highlighting trends, dropout rates, and feedback summaries for program evaluation and planning.
- Managed program calendars, scheduled meetings, workshops, and community events, and communicated updates to all stakeholders.
- Prepared and distributed informational materials, consent forms, and program updates to participants and families.
- Coordinated with volunteers and community facilitators to ensure seamless execution of program activities and logistical support.
Production clerk and Kaizen team leader
Githunguri Dairy Farmers Cooperative Society
Githunguri, Kiambu, Kenya
04.2021 - 10.2024
- Streamlined office and production workflows, enhancing overall operational efficiency.
- Compiled and analyzed operational data for management reports, ensuring clarity and conciseness.
- Introduced a digital documentation system that decreased errors and halved file retrieval time.
Education
Bachelor of Science - BSc Project Planning And Management
Moi University
Eldoret, Kenya12-2019
Skills
- Verbal and written communication
- Customer service and problem-solving
- Proficient in Microsoft and Google applications
- Organizational and strategic planning
- Report writing and leadership
- Data entry and record keeping
Referees
1. Mr. Paul Huri
Sales supervisor
Githunguri Dairy Farmers Cooperative Society
paulhurri@gmail.com
0724131784
2. Mr. Ababu Misiko,
Production Manager
Githunguri Dairy Farmers Cooperative Society
stevemisiko@gmail.com
0726053520
Timeline
Sales and Distribution Assistant
Githunguri Dairy Farmers Cooperative Society
10.2024 - Current
Program and Project Assistant
Kenya Girl Guides Association
01.2024 - 12.2024
Production clerk and Kaizen team leader
Githunguri Dairy Farmers Cooperative Society
04.2021 - 10.2024
Bachelor of Science - BSc Project Planning And Management
Moi University