Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Waitress
Scola Kiruku

Scola Kiruku

Nairobi,Kiambu

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.

Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Waitress

Sheraton Regency Hotel
Mombasa, Mombasa
03.2019 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Met with chef to review daily specials and menu changes.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Informed customers about daily and seasonal specials.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waitress

Rainbow Ruiru Resort
Nairobi, Kiambu
08.2014 - 01.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Met with chef to review daily specials and menu changes.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.

Education

Hotelier - Hotel, Motel, And Restaurant Management

Thika Institute of Business Studies
Thika
04.2013 - 03.2015

Skills

Dining area maintenance

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Waitress

Sheraton Regency Hotel
03.2019 - Current

Waitress

Rainbow Ruiru Resort
08.2014 - 01.2019

Hotelier - Hotel, Motel, And Restaurant Management

Thika Institute of Business Studies
04.2013 - 03.2015
Scola Kiruku