SCHOLASTICAH KATHAMBI
Programme Administrative Assistant
Nairobi, Nairobi Province,30
Summary
Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Quality Assurance Officer
Pyramid Pharma Ltd- Kenya
03.2024 - Current
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Evaluated suppliers'' performance based on established metrics, ensuring consistent delivery of high-quality materials.
Customer Service/Sales support officer
Pyramid Pharma Ltd
03.2021 - 02.2024
- Respond to customer calls, emails, and messages in a timely and courteous manner. Escalate complex issues to the appropriate department when necessary.
- Streamlined order processing for improved customer satisfaction and increased sales revenue.
- Boosted efficiency in daily operations through effective calendar management for the Sales Manager, scheduling appointments, meetings, and calls as needed.
- Assist customers with order placement, tracking, and delivery coordination. Ensure timely updates and follow-ups on pending requests.
- Accurately update and manage customer information in the company database, ensuring proper documentation and confidentiality.
- Address customer concerns effectively, provide solutions, and escalate unresolved issues to higher management when needed.
- Adhere to company policies, service guidelines, and industry standards to deliver excellent customer experiences.
- Manage multiple customer interactions while prioritizing urgent requests, ensuring efficiency in handling queries and transactions.
- Supported proposal development with well-researched market data, contributing to persuasive presentations that secured new contracts.
- Collaborated with cross-functional teams to ensure seamless execution of sales initiatives and programs.
Administrative Assistant, Sales and marketing representative
Cellar254 Ltd
10.2019 - 02.2021
- Listen to customer inquiries and offer the best product depending on what the customer needs most.
- Developed and updated spreadsheets and database to track, analyze and report on performance and sales data.
- Coordinated bookkeeping activities in QuickBooks, including invoicing and accounts payables.
- Sourced new sales opportunities through inbound lead follow-up from call-ins, emails and networks from events.
- Developed and distributed delivery date schedules, price quotes, and organized returns and refunds.
- In charge of managing and distributing information within and outside the office.
- Responsible for calling and debt collection from clients.
- Guiding customers on their online purchases and helping them out to choose their preferred wines according to their palate preferences.
Administrative manager
Osteria del Chianti Restaurant
02.2018 - 10.2019
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established strong rapport with client through telephone to identify needs and present solutions.
- Reviewed inventory and communicated to management when certain items needed to be restocked.
- Managed Digital Marketing on social media platforms on Facebook, Instagram, TripAdvisor, and other social media platforms.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Prospecting with new and existing customer though cold calling and networking.
- Responded to and resolved customers queries and problems in accordance with company policy.
- Overseeing all the official duties for the restaurant, staff members and stock taking.
- Reviewed and resolved differences between accounting information and cash drawer.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales and Marketing Personnel and Store attendant
Rosette international Ltd DBA California Wines by Rose
11.2017 - 01.2019
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Conducted market research on existing and prospect accounts to define customer unmet needs, weak points and identifying new projects for growth.
- Initiated strong contact network wide, existing, and potential customers to develop and maintain business relationships and further sales.
- Prepared and managed price quotations as well as follow up on quotations.
- Established a variety of new accounts with information about new product selections and development.
- Carried out all account merchandising activities.
- Assisting customers in selection of merchandise according to their preference.
- Responded to and resolved account queries and problems in accordance with company policy.
- Assisted in developing and distribution of delivery dates, Schedules, price quotes and service innovation document.
- Reducing the outstanding debt owed to a company by the existing customers.
- Door-to-door sales, phone call sales, and follow-up to make sure a sale is achieved at the end of the day.
Education
Bachelor of Arts - Economics
University of Kabianga
Skills
Office Administration
Certification
Google Digital Skills: Certificate in Digital Marketing
References
Agnes, Noellah, Operations Manager, kenya@pyramidpharma.com, +254740832812, Pyramid Pharma Ltd
Accomplishments
- Retained clients and extended contracts by addressing issues and concerns and negotiating new contracts that satisfy the needs and desires of clients.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Implemented a new, interactive employee scheduling system to monitor, gauge and project staff needs.
- Attended to over fifty customer inquiries each day at cellar254 ltd.
- Assisted management with the training of new staff on our products and services.
- Achieved tele-sales target set by supervisor and surpassed.
- Increased customer satisfaction rate within 3 months of employment at Pyramid pharma ltd
Timeline
Quality Assurance Officer
Pyramid Pharma Ltd- Kenya
03.2024 - Current
Customer Service/Sales support officer
Pyramid Pharma Ltd
03.2021 - 02.2024
Administrative Assistant, Sales and marketing representative
Cellar254 Ltd
10.2019 - 02.2021
Administrative manager
Osteria del Chianti Restaurant
02.2018 - 10.2019
Sales and Marketing Personnel and Store attendant
Rosette international Ltd DBA California Wines by Rose
11.2017 - 01.2019
Bachelor of Arts - Economics
University of Kabianga