Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sasha Mwendwa

Sasha Mwendwa

Student
Nairobi,30

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

2
2
years of professional experience
1
1
Language

Work History

Customer Service Representative

Peter Mwendwa
01.2022 - 01.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Hospitality Management

NIBS Technical College
Kenya,Nairobi

Grade 1 To Class 8

Plainsville Academy
Kenya,Meru

Human Resources Development

Mount Kenya University
Kenya,Nairobi

Form 1 To Form 4

Kaaga Girls' High School
Kenya,Meru

Skills

Administrative support

Timeline

Customer Service Representative

Peter Mwendwa
01.2022 - 01.2024

Hospitality Management

NIBS Technical College

Grade 1 To Class 8

Plainsville Academy

Human Resources Development

Mount Kenya University

Form 1 To Form 4

Kaaga Girls' High School
Sasha MwendwaStudent