SARAH MWANZA
Purchasing And Supplies Proffessional
Mombasa, Mombasa District
Summary
Dynamic professional with extensive experience at WATU AFRICA, excelling in data management and relationship building. Proven track record in optimizing workflows and enhancing collections efficiency. Adept at utilizing Excel for report generation while fostering cross-departmental collaboration to resolve discrepancies and improve client satisfaction.
Overview
6
6
years of professional experience
Work History
Back Office Officer
WATU AFRICA
01.2024 - Current
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
- Enhanced data accuracy by meticulously reviewing and updating financial records and transactions.
- Expedited issue resolution for clients with swift identification and rectification of errors or discrepancies in their accounts.
Senior Collections Officer
WATU AFRICA
01.2022 - 01.2024
- Implemented effective skip-tracing techniques to locate elusive debtors, increasing chances of successful contact and collection efforts.
- Spearheaded cross-departmental collaboration, fostering stronger communication between collections and sales teams to address account discrepancies promptly.
- Developed innovative strategies to locate hard-to-reach debtors, increasing chances of successful collection efforts.
- Negotiated settlements with debtors to recover outstanding balances while preserving client relationships.
- Maintained detailed records of all collection activities, ensuring compliance with industry regulations and company policies.
- Built long-lasting relationships with key clients through regular communication channels providing updates on their account status and addressing any concerns proactively.
- Improved collections efficiency by implementing streamlined processes and procedures for the team.
COLLECTIONS OFFICER
WATU AFRICA
03.2021 - 01.2022
- Reduced outstanding receivables by proactively monitoring aged accounts and prioritizing collection efforts accordingly.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
Purchasing and Supplies Intern
KENYA PORTS AUTHORITIES
08.2019 - 11.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Streamlined data entry processes, significantly reducing manual errors.
Education
Associate of Science - Shipping Management
The Institute of Chartered Shipbrokers
Mombasa, Mombasa District, Kenya 04.2001 -
Bachelor of Science - Business Management,purchasing And Supplies Option
RONGO UNIVERSITY
Migori, Migori District, Kenya 04.2001 -
Associate of Science - Computer Packages
Nicholas Hewson Training Institute
Mombasa 04.2001 -
Skills
Data entry expertise
Timeline
Back Office Officer
WATU AFRICA
01.2024 - Current
Senior Collections Officer
WATU AFRICA
01.2022 - 01.2024
COLLECTIONS OFFICER
WATU AFRICA
03.2021 - 01.2022
Purchasing and Supplies Intern
KENYA PORTS AUTHORITIES
08.2019 - 11.2019
Associate of Science - Shipping Management
The Institute of Chartered Shipbrokers
04.2001 -
Bachelor of Science - Business Management,purchasing And Supplies Option
RONGO UNIVERSITY
04.2001 -
Associate of Science - Computer Packages
Nicholas Hewson Training Institute
04.2001 -