SARAH MUTERO
Nairobi
Summary
Highly skilled and resourceful HR specialist with years of experience in the human resource field. Having worked in both industry and consulting, experience includes talent acquisition, skills assessment, talent management, job grading and salary structuring, organization design, HR structures development and change management.
Overview
13
13
years of professional experience
Work History
Human Resource and Administration Manager
Sparks _ 254 Consultants Ltd.
01.2021 - Current
- Supervise teams of professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Mitigate potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Implement process improvements that streamline workflows, reducing redundancies and increasing operational efficiency.
- Deliver high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Contribute to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Oversee corporate events designed to connect and support employees at work and outside of work.
- Delivered performance reviews, recommending additional training or advancements.
- Assist in preparation of Monthly payroll.
- Facilitate the hiring process by helping in candidate screening, interviewing, and onboarding new staff members.
General Manager
Sadi Textiles
01.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Human Resource Consultant
Life-Bridge Ltd
12.2018 - 03.2022
- Participated on local and organization-wide committees that focused on projects that moved organization forward and towards meeting strategic goals.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Improved company culture by conducting regular employee surveys and addressing concerns promptly.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Structured compensation and benefits according to market conditions and budget demands.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
Talent Acquisition Lead
Career Directions Limited
05.2019 - 03.2020
- Developed effective relationships with external recruitment partners, ensuring alignment with company values and hiring objectives.
- Optimized candidate experience by developing a comprehensive onboarding program for new hires.
- Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
- Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
- Enhanced talent acquisition strategies by streamlining processes and implementing innovative recruitment methods.
- Trained internal recruiters on best practices for interviewing and candidate assessment, resulting in more consistent evaluations across teams.
- Evaluated recruitment metrics regularly to identify areas of improvement and adjust strategies accordingly.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and establish candidate profiles.
- Established strong employer branding through strategic marketing efforts, such as social media campaigns and engaging career site content.
- Negotiated contracts and managed budget for recruiting expenses.
- Created effective talent acquisition training materials that supported culture and performance objectives.
Human Resource Development Officer
Corporate Staffing Services Ltd.
01.2018 - 11.2018
- Leveraged outstanding analytical and problem-solving abilities to identify the root causes of organizational challenges and develop effective solutions.
- Implemented change management strategies to ensure successful organizational restructuring and transformation initiatives.
- Enhanced organizational performance by conducting comprehensive assessments and providing tailored recommendations for improvement.
- Improved employee retention rates by identifying areas for improvement within the organization''s culture and implementing targeted interventions.
- Conducted research on industry trends and emerging methodologies to ensure the delivery of innovative solutions for clients.
- Designed and delivered workshops on various topics, such as leadership development, conflict resolution, and time management.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided coaching services to individuals seeking professional growth and career advancement opportunities within their organizations.
- Optimized talent management processes by assessing current practices and recommending strategies for enhancing recruitment, selection, and development efforts.
Human Resource/Administrative Assistant
Directline Assurance Limited
04.2011 - 03.2017
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained up-to-date knowledge of industry trends and developments to ensure relevance in human resources practices.
- Contributed to strategic HR initiatives through research, analysis, and recommendations on best practices.
- Efficiently delivered personnel information to management for speedy corrective action.
- Organized new employee orientation schedules for new hires.
- Compiled employee records from individual departments to maintain central files.
- Assisted with creating employee handbooks and manuals.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
Education
Certified Human Resource Professional (CHRP-K) -
Institute Of Human Resource (IHRM)
Nairobi 01.2020
Bachelor of Commerce- Human Resource Management - Human Resources Management
Kenya College of Accountancy (KCA University)
Nairobi , Kenya11.2016
Diploma in Public Relations Management -
Kenya Institute of Management
Nairobi 11.2008
Skills
- Training and Development
- Organization and development
- Payroll Handling
- Employee Relations
- Organizational Change and development
- Performance Management
- Recruitment and Selection
- Human Resource Reporting
- Administration
- Client Relations:
Other Past Experiences
- Administrative Assistant, Kairu McCourt & Co Advocates, 04/2011, 06/2014, Leave and attendance management, Managing and maintaining staff records manually and electronically, Organize and maintain law libraries, documents, and case files, Conduct research, compile data, and prepare papers for consideration and presentation by executives.
- Administrative Assistant, Gachiri Kariuki & Co Advocates, 01/2008, 06/2010, Customer Relations, Filing and typing duties, Leave and staff management, Diary management, General administrative duties.
References
- Lilian Elizabeth ouko, Human Resource Manager, Directline Assurance Co. Ltd, 254 722 822056, louko@directline.co.ke
- Christine Kirimi, Associate Advocate, Kairu & McCourt Advocates, 254 722 347807, ckirimi@gmail.com
- Christopher Mugambi, Commercial Director, Career Directions Limited, 254 727957358, mugambi.christopher@gmail.com
Timeline
Human Resource and Administration Manager
Sparks _ 254 Consultants Ltd.
01.2021 - Current
General Manager
Sadi Textiles
01.2020 - Current
Talent Acquisition Lead
Career Directions Limited
05.2019 - 03.2020
Human Resource Consultant
Life-Bridge Ltd
12.2018 - 03.2022
Human Resource Development Officer
Corporate Staffing Services Ltd.
01.2018 - 11.2018
Human Resource/Administrative Assistant
Directline Assurance Limited
04.2011 - 03.2017
Certified Human Resource Professional (CHRP-K) -
Institute Of Human Resource (IHRM)
Bachelor of Commerce- Human Resource Management - Human Resources Management
Kenya College of Accountancy (KCA University)
Diploma in Public Relations Management -
Kenya Institute of Management
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