SARAH MUMO
NAIROBI
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Caregiver
GURU NANAK HOSPITAL
07.2022 - 10.2022
- Maintained frequent supervision of patients unable to call for assistance
- Cleaning and organization of the patient area
- Bathing and dressing patients
- Assisted the nurses in giving medication
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Customer Service Associate
Vox cinemas Majid Al Futtaim
01.2017 - 08.2020
- Developed and actualized customer service initiatives to decrease wait times
- Made popcorn,coffee,slush's and other cinema snacks
- Helped more than 50 customers every day with positive attitude and focus on customer satisfaction
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Improved operational efficiencies while managing customers
- Requests, store inventory, transactions, new purchase orders and pricing needs
- Operated the cash register accurately
- Maintained up-to-date knowledge of product and service changes
- Trained new personnel regarding company operations, policies and services.
Customer Service Officer
Transguard Group
08.2008 - 01.2012
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Resolved concerns with products or services to help with retention and drive sales
- Promoted company brand and unique offerings through personalized customer service
- Provided primary customer support to internal and external customers
- Responded to customer calls and emails to answer questions about products and services.
Education
National Caregiver Training Program
Brooklyn Training Institute
Nairobi05.2022
Diploma - Airline Cabin Crew
Nairobi Aviation College
Nairobi01.2007
Skills
- Good verbal and written communication skills
- Flexible schedule and availability
- Patient Management
- Medication Administration
- Patient Assessments
- Empathetic
- Patient
- Detail oriented
- Compassionate
- Meal planning and preparation
- ADLs assitance
- First Aid and Safety
Certification
- Certified First Aider, Red Cross - 16years
Languages
English
Swahili
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Caregiver
GURU NANAK HOSPITAL
07.2022 - 10.2022
Customer Service Associate
Vox cinemas Majid Al Futtaim
01.2017 - 08.2020
Customer Service Officer
Transguard Group
08.2008 - 01.2012
National Caregiver Training Program
Brooklyn Training Institute
Diploma - Airline Cabin Crew
Nairobi Aviation College
Similar Profiles
Kirandeep KaurKirandeep Kaur
Staff Nurse at Guru Nanak HospitalStaff Nurse at Guru Nanak Hospital
Simranjit KaurSimranjit Kaur
Staff Nurse at Guru Nanak HospitalStaff Nurse at Guru Nanak Hospital
Simrat KaurSimrat Kaur
Student Nurse (Internship) at Guru Nanak HospitalStudent Nurse (Internship) at Guru Nanak Hospital