Sarah Mukhwana
Catering Manager
Nairobi
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Catering Manager
Nairobi Womens' Hospital
12.2014 - Current
- Participate in company product activations and networking events to stay current on trends within the catering sector continually.
- Maintain kitchen, cafeteria and wards cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Proactively address any issues or concerns from clients or staff members promptly and professionally resolve them.
- Source for relevant suppliers in accordance with the departmental needs and company policy.
- Manage the overall production cost and strive to adhere to the set company budget.
- Develop and oversee the training programs for new and existing staff members.
- Handle the logistics that entail the day to day running of the facility's cafeteria, laundry and house keeping departments.
- Ensure company policies and procedures are implemented and adhered to across the department.
- Manage the administration needs of the department.
- Manage the inventory of the department's equipment for accountability sake.
Intern Head Waitress
Hotel Intercontinental Nairobi
10.2008 - 01.2009
- Ensured clients were welcomed and taken care of.
- Assisted in taking food and drinks orders and suggesting recommendations upon request.
- Documented all purchases and allowances in a transparet manner.
- Prepared itemized checks and total meal cost prior to billing.
- Ensured there was proper mis en place prior to the next service.
- Facilitated room service delivery.
- Ensured cleanliness was properly maintained in my allocated work space.
Education
Diploma - Public Relations Management
Kenya Institute of Management
Nairobi 04.2001 -
1st Diploma - Food And Beverage Management
Machakos Technical Training Institute
Machakos, Machakos District, Kenya 04.2001 -
High School Diploma -
Chwele Girls High School
Bungoma, Bungoma District, Kenya 04.2001 -
Skills
Team Leadership
Attention to Detail
Problem-Solving
Strategic Planning
Work Planning and Prioritization
Cost controls
Inventorying knowledge
Quality Control
Organizational Skills
Conflict Resolution
Decision-Making
Staff Scheduling
Accomplishments
- Achieved a certificate for being an outstanding staff in the catering department.
Certification
Fire Safety Training
Referees
1. Dr Nina Koikai
Hospital Manager
The Nairobi Womens' Hospital- Adams Branch
Tel: 0715383083
2. Susan Murimi
NSSF- Compliance Clerk
Tel: 0720873304
3. Dinah Wangari
Catering Assistant
Kenyatta University
Tel: 0726812250
Timeline
Fire Safety Training
05-2023
Occupational Safety and Health Training
05-2023
Catering Manager
Nairobi Womens' Hospital
12.2014 - Current
Intern Head Waitress
Hotel Intercontinental Nairobi
10.2008 - 01.2009
Diploma - Public Relations Management
Kenya Institute of Management
04.2001 -
1st Diploma - Food And Beverage Management
Machakos Technical Training Institute
04.2001 -
High School Diploma -
Chwele Girls High School
04.2001 -