SARAH KWEKWE TSUMA
Administration Officer
MOMBASA
Summary
I am an accomplished Office administrator offering ample years of administrative experience. I am skilled at reorganizing offices for superior functionality. Dedicated to making the lives of busy executives easier. Proficient in preparing accurate documents, managing busy calendars and efficiently handling daily office tasks. Possess good oral and written communication skills. Proven ability to handle crisis situations with delicacy by employing perception and situational discernment. Always exhibits confidentiality, discretion, tact, diplomacy and professionalism.
Work History
ADMINISTRATIVE OFFICER
NUCLEAR POWER AND ENERGY AGENCY
4 2022
- Responsible for managing daily payments and transactions from petty cash for multiple activities, coordinating cleaning services, managing office space and building, maintaining the Agency's asset register, coordinating insurance cover, coordinating asset repairs and maintenance, coordinating security services, coordinating visa processing and travel processes, coordinating mail, internet and telephone services, and facilitating meetings, conferences, and hospitality services.
ASSISTANT MEDICAL NETWORK COORDINATOR
HENNR GROUP
7 2019 - 5 2022
- Negotiated and established partnerships with healthcare professionals, created and updated providers in the system, trained medical partners, liaised with medical partners to ensure a smooth relationship, analyzed network development needs, maintained dashboards of key performance indicators, submitted regular activity reports, acted as backup to other assistants.
OFFICE ADMINISTRATIVE & HR ASSISTANT PA TO THE BUSINESS HEAD
INSTEEL LTD
- 07.2019
- Dealt with enquiries from staff, clients, and visitors, arranged meetings, provided administrative and secretarial support, communicated with relevant agencies, assisted expatriates in processing work permits, prepared payment vouchers and purchase requests, managed documents, made travel arrangements, processed per diems and salary advances, coordinated interviews and training schedules, ensured cleanliness and tidiness of office spaces, supervised kitchen staff and cleaners, received and dispatched mail.
OFFICE ADMINISTRATOR
WANDUGI & COMPANY ADVOCATES
- Provided administrative support in a law office, assisted lawyers with managing schedules, coordinating meetings and travel, answering phones, communicating with clients, scheduling appointments, organizing meetings, handling incoming calls, preparing legal correspondence and presentations, booking air tickets, managing schedules, coordinating appointments and travel, coordinating meetings and conferences, coordinating with customers and vendors, training interns and support staff, overseeing acquisition and maintenance of legal research materials.
ADMINISTRATOR
PRICEWATERHOUSECOOPERS KENYA
- Managed telephone calls, collected and sorted mail, prepared reports and documents, assisted in preparing presentations, planned and supervised personal travel arrangements, planned partners' schedules, collaborated with marketing personnel, maintained and arranged reports and records, organized business travel, sorted and processed job applications and documents, coordinated staff parking, maintained office schedule, offered general support to partners and managers.
Receptionist Customer service & HR Assistant
WORLDSPACE CORPORATION (K) LTD
- 05.2005
- Answered incoming calls, provided customer service, coordinated and managed office services, proofread and distributed resumes, created and amended documents, provided PA support, set up and organized gatherings and conferences, handled incoming and outgoing mail, arranged responses to inquiries, filed and recovered documents, made hotel bookings, supervised messengers and cleaners, harmonized and maintained records.
Information, Admission & discharges officer
THE NAIROBI HOSPITAL
01.2001 - 09.2001
- Welcomed patients and inquired about their needs, provided necessary information, obtained and processed patient information, contacted insurance companies, assisted patients in understanding insurance coverage, followed up with doctors and nurses, processed payments, provided feedback and information, responded to queries, monitored call status, followed up with callers.
GUEST RELATIONS OFFICER
WHITESANDS BEACH HOTEL
09.1998 - 06.1999
- Warmly welcomed guests, organized seating arrangements, ensured guest satisfaction, handled complaints, organized hotel functions, ushered guests, liaised with front office and support departments, arranged car hire and airport transfers, liaised with restaurant staff, ensured cleanliness of the restaurant.
Receptionist / Reservations Officer / Cashier
BAOBAB HOLIDAY RESORT HOTEL MOMBASA
06.1998 - 10.1998
- Received and checked in guests, took reservations, organized guest excursions, manned the switchboard, maintained guest accounts, handled inquiries, handled reservations, handled incoming and outgoing mail and phone calls, maintained guest accounts, handled guest complaints, checked out guests, cashiered.
Education
2-YEAR COURSE IN FRONT OFFICE OPERATIONS -
01.1995 - 01.1997
DIPLOMA IN SALES, MARKETING AND ADVERTISING - undefined
01.2006 - 01.2007
BACHELOR OF ARTS IN DEVELOPMENT STUDIES - undefined
01.2024 - 01.2027
Skills
Microsoft Office Professional (Access, Excel, PowerPoint & Word)
31 Sage sterling
SAP
Extremely Familiar with internet resources and usage
Very familiar with Lotus Notes & Outlook Express
Administrative Support
Customer Engagement
Mail handling
File Maintenance
Office Administration
Telephone reception
Office Supply Management
Database entry
Document Scanning
Staff Management
Meeting Coordination
Leadership and supervision
Time Management
Bookkeeping
Scheduling
Word Processing
File Organization
Verbal Communication
Document Management
Office Management
Expense Reporting
Human Resources
Event Coordination
Inbound phone call handling
Meeting planning
Customer Relationship Management (CRM)
Ethics-focused
Travel Coordination
MS Office
Problem-solving abilities
Key Qualifications
- Excellent written and verbal communication, including dealing with customer complaints
- Proficient in all Microsoft Office applications, lotus notes and outlook.
- Experienced in planning, coordinating, and facilitating physical meetings and remote video conferences.
- Ensuring meetings are effectively organised and minuted. Liaising with the Chair to plan meetings.
- Extremely organized and meticulous.
- Comfortable performing a variety of roles, including Office administration and operation, front desk, personal assistant and customer service.
- Customer-service oriented
- Able to complete complex administrative tasks with minimal supervision
In house Trainings attended
- Business letter writing
- Time management
- Communicating with difficult Employees
- Excellence in Service
- Business Ethics
- Creating an exceptional Service Environment
- Managing change
- Mental awareness
- Supervisory skills - Kenya school of Government
- First Aid
- Fire training drill on portable Firefighting. (currently the fire marshall)
O levels
H.H THE AGA KHAN HIGH SCHOOL MOMBASA-
Languages
Swahili
Native language
French
Elementary
A2
German
Elementary
A2
Expectedremuneration
Subject open to discussion
References
- Mr Wandugi Karathe, Partner, Wandugi & Co Advocates, P.O Box 43120, Nairobi, 00100, 0710435356
- Elizabeth Ngayu, Human Resources Executive, PricewaterhouseCoopers, P.O Box 43963, Nairobi, 00100, 2855000
- Kenneth Anakoli, Regional Head - Mombasa, Nuclear Power & Energy Agency, Nairobi, 0720609287
Interests
Fashion, Documentary watching, Culinary Arts ,DIY, Music, Art,Theatre, Volunteering for Church Activities
Timeline
MOUNT KENYA UNIVERSITY –MOMBASA CAMPUS - BACHELOR OF ARTS IN DEVELOPMENT STUDIES,
01.2024 - 01.2027
DIGITAL ADVISORY LEARNING CENTER - DIPLOMA IN SALES, MARKETING AND ADVERTISING,
01.2006 - 01.2007
Information, Admission & discharges officer - THE NAIROBI HOSPITAL
01.2001 - 09.2001
GUEST RELATIONS OFFICER - WHITESANDS BEACH HOTEL
09.1998 - 06.1999
Receptionist / Reservations Officer / Cashier - BAOBAB HOLIDAY RESORT HOTEL MOMBASA
06.1998 - 10.1998
KENYA UTALII COLLEGE - 2-YEAR COURSE IN FRONT OFFICE OPERATIONS,
01.1995 - 01.1997
ADMINISTRATIVE OFFICER - NUCLEAR POWER AND ENERGY AGENCY
4 2022
ASSISTANT MEDICAL NETWORK COORDINATOR - HENNR GROUP
7 2019 - 5 2022
OFFICE ADMINISTRATIVE & HR ASSISTANT PA TO THE BUSINESS HEAD - INSTEEL LTD
- 07.2019
OFFICE ADMINISTRATOR - WANDUGI & COMPANY ADVOCATES
ADMINISTRATOR - PRICEWATERHOUSECOOPERS KENYA
Receptionist Customer service & HR Assistant - WORLDSPACE CORPORATION (K) LTD
- 05.2005