SARAH KIPTOO
Nairobi
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 17 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
19
19
years of professional experience
Work History
Head of Business Development
Prime Bank Ltd
12.2021 - 10.2023
- To provide leadership within the Retail, Business Banking/SME & Corporate units to increase growth under each of the segments
- Led a Team of 21 Relationships managers (17 in Corporate & SME and 4 Retail ) to strategically deliver a profitable business.
Head of Business Banking/SME
Prime Bank Ltd
05.2019 - 12.2021
- To provide leadership within the Business Banking & SME unit to increase growth to its target market
- Led a Team of 15 SME Relationship Managers to strategically deliver a profitable business against growth targets
- Evaluated Team's achievements regularly, providing timely feedback for continuous improvement in overall performance.
Head of Private Banking Ag.
NCBA Bank Kenya PLC
05.2018 - 05.2019
- To provide leadership to enhance the Private Banking product concept and strategy, as well as deliver profitable business growth targets for the Personal Banking division within this market segment. I managed a Team of 7 Relationship Managers and 12 Relationship officers.
Private Banking Department, Senior Relationship Manager
NCBA Bank Kenya PLC, HQ BRANCH
01.2011 - 05.2018
- Business development - grow new business for high net worth individuals
- Relationship Management –maintaining long-term mutually beneficial business relationships
- Revenue generation and growth through acquisition of new business and deepening of existing relationships.
- Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role.
- Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
- Established strong referral networks with internal partners such as corporate banking and wealth management teams to identify potential new clients.
Retail Banking Department; Relationship Manager
NCBA Bank Kenya PLC
01.2010 - 01.2011
- Business development - Generating new business in the assigned Value chain programs and maintaining existing relationships whilst maximizing on revenue generation from existing portfolio
- Portfolio management - Prepare, analyze in a timely & comprehensive manner loan portfolio and give recommendations as appropriate
Account Relationship Officer
NCBA Bank Kenya PLC, Meru Branch
01.2009 - 01.2010
- Set up newly opened first upcountry branch
- Business development using market intelligence within new market
- Relationship management and build relationship that help achieve business objectives
- Cross sell - increase product uptake per client.
Investment Officer (Unit Trusts Funds & Offshore Funds)
NCBA Bank Kenya
01.2007 - 01.2009
- Business development - Generating new business in the assigned Value chain programs and maintaining existing relationships by providing core value chain products and services
- Relationship management - both onshore & offshore Unit Trust clients
- Risk profiling and investment advisory
- Ensured consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment
- Minimization of exposures to and impact of risks associated with client portfolio in line with Bank.
- Handled financial transactions worth over Kes.500M
Administrative Assistant
NCBA Bank Kenya
01.2005 - 01.2007
- Administrative support to the Head of department and departmental team leaders
- Customer service support to relationship management team and acting as liaison with head of the team
- Monitor & track the departmental performance and prepare reports for the senior management team.
Education
Prince 2 Foundation -
Techno Brain College
Nairobi08.2016
Certificate of Proficiency in Insurance (COP) -
College of Insurance
Nairobi06.2010
Masters of Arts - Monitoring & Evaluation
Daystar University
Nairobi01.2018
Bachelor of Science - Mathematics (Statistics major)
Moi University
Eldoret01.2004
Skills
- Leadership
- Business development
- Relationship management
- Credit analysis
- Performance management
- Risk management
- Innovation
- Business Modeling
- Customer Acquisition
- Customer Satisfaction
- Team Leadership
Additionalinformation
Additional trainings
- Empowerment for Service Excellence, Power Play
- Executive Public Speaking & presentation Skills, Dolphins Training Consultants
- Client Relationship Marketing & Management Training, Tom Lawton
- Professional selling skills, Achieve Global Training solutions, SOAR/Leadership of self and others, Free to Grow Training consultants, S.A,
- Coaching Empowerment – Helping people to Grow, Free to Grow Training consultants
Referees
1. Catherine Mugure Tipapa
Head of Premier Banking
Kenya Commercial Bank Ltd
E: catherinetipapa@gmail.com
2. Tom Onyango
Partner & Head of Real Estate and Conveyance
TripleOK Law Advocates
E: tonyango@tripleoklaw.com,
3. Vincent Rague
Board Chairman
UAP Old Mutual Group
E: vrague@gmail.com
Personal Information
Title: FINANCIAL SECTOR LEADER
Timeline
Head of Business Development
Prime Bank Ltd
12.2021 - 10.2023
Head of Business Banking/SME
Prime Bank Ltd
05.2019 - 12.2021
Head of Private Banking Ag.
NCBA Bank Kenya PLC
05.2018 - 05.2019
Private Banking Department, Senior Relationship Manager
NCBA Bank Kenya PLC, HQ BRANCH
01.2011 - 05.2018
Retail Banking Department; Relationship Manager
NCBA Bank Kenya PLC
01.2010 - 01.2011
Account Relationship Officer
NCBA Bank Kenya PLC, Meru Branch
01.2009 - 01.2010
Investment Officer (Unit Trusts Funds & Offshore Funds)
NCBA Bank Kenya
01.2007 - 01.2009
Administrative Assistant
NCBA Bank Kenya
01.2005 - 01.2007
Prince 2 Foundation -
Techno Brain College
Certificate of Proficiency in Insurance (COP) -
College of Insurance
Masters of Arts - Monitoring & Evaluation
Daystar University
Bachelor of Science - Mathematics (Statistics major)
Moi University
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