Narotso Akoth Bridgit
Hospitality
Nairobi,Nairobi
Summary
A Housekeeping professional with 3 years of experience, skilled in hotel services, front office operation and administration, and customer service. Proven track record in hotel and catering management, demonstrating the ability to resolve customer grievances systematically and maintain high franchise hotel standards. Possesses a strong background in pastry and baking, with experience in managing the pastry section of a kitchen, developing new recipes, and ensuring adherence to health and safety regulations. Adept at using technology computer systems and committed to continuous learning in the field of agribusiness management.
Overview
3
3
years of professional experience
Work History
Pastry Chef
Papprigano Restaurant-Milimani Nakuru
Nakuru
01.2021 - 12.2021
- Operating and managing the pastry section of the kitchen
- Working harmoniously with the other chefs
- Preparing a variety of baked goods
- Decorating and presenting pastries and baked goods in a tasteful and beautiful way
- Monitoring and ordering ingredients, supplies and equipments
- Ensuring the bakery section of the kitchen adheres to health and safety regulations
- Developing new seasonal recipes and menus and keeping up with the latest trends.
Hotel and catering management
Corat Africa Management Development Centre
11.2018 - 04.2019
- Supervise and ensure resolution of customer's grievances in a systematic way
- Prepare weekly work schedule as per hotel requirements in assistance with restaurant employees
- Maintain efficient franchise hotel standards
- Maintain personal records of working staff for restaurants and provide efficient maintenance
- Maintain knowledge on all fire protection and preventive measures during emergency
- Ensure compliance to all company rules in pertinent areas
- Clean and stock restrooms
- Clean up spills
- Notify managers of necessary repairs
- Collect and dispose of trash
- Assist guests when necessary
- Keep linen room stocked
- Develop and implement innovative strategies to attract and retain customers in the hotel and catering industry
- Manage inventory for the hotel and catering operations to ensure adequate stock levels and minimize wastage
- Conduct regular quality checks of food and beverage items to ensure they meet the hotel's standards and customer expectations
- Implement cost-saving measures to optimize hotel and catering operations.
Education
Certificate in Agribusiness Management - undefined
Miramar International College
01.2019 - 1 2020
Certificate in Computer Application Packages - undefined
Intro Technology Computer System
01.2018 -
Diploma in Hotel and Catering Management (ICM), Single subject Diploma in Hotel Services, Single subject Diploma in Food and Beverage Management, Single subject Diploma in Housekeeping and Accommodation Studies, Single subject Diploma in Culinary Theory, Single subject Diploma in Front Office Operation and Administration - undefined
Beam International Training Centre
01.2017 - 1 2018
Kenya Certificate of Secondary (K.C.S.E) - undefined
Our Lady of Mercy Girls High School
01.2001 - 1 2002
Skills
Customer Service
Hospitality
Interpersonal Communication
Pastry and Baking
Agribusiness Management
Computer Application
Hotel and Catering Management
Hotel Services
Food and Beverage Management
Housekeeping and Accommodation Studies
Culinary Theory
Front Office Operation and Administration
Customer Satisfaction
Emergency Preparedness
Bakery Management
Sanitation Practices
Problem Solving
Birthyear
1984
Personal Information
Nationality: Kenyan
References
- Beam International Training Centre, beamtraining@yahoo.com, +254 722 401694
- Corat Africa, emmanuel.waya@gmail.com, +254 720 888800
- Papprigano Restaurant, ronniemalo@gmail.com, +254 787 501541
Timeline
Pastry Chef
Papprigano Restaurant-Milimani Nakuru
01.2021 - 12.2021
Certificate in Agribusiness Management - undefined
Miramar International College
01.2019 - 1 2020
Hotel and catering management
Corat Africa Management Development Centre
11.2018 - 04.2019
Certificate in Computer Application Packages - undefined
Intro Technology Computer System
01.2018 -
Diploma in Hotel and Catering Management (ICM), Single subject Diploma in Hotel Services, Single subject Diploma in Food and Beverage Management, Single subject Diploma in Housekeeping and Accommodation Studies, Single subject Diploma in Culinary Theory, Single subject Diploma in Front Office Operation and Administration - undefined
Beam International Training Centre
01.2017 - 1 2018
Kenya Certificate of Secondary (K.C.S.E) - undefined
Our Lady of Mercy Girls High School
01.2001 - 1 2002