Santa william Shuka
SECURITY MANAGEMENT EXPERT
Mombasa, Mombasa District
Summary
Highly motivated ex -police officer with over 22 years of experience in general police work and 22 years in general security experience both local and international .able to work in own initiative and as part of a team. Proven leadership and communication skills involving organizing and motivating other security officers to achieve their objectives. Exceptional computer,VIP protection and investigation skills. Customer-oriented General Manager with over 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Seasoned Operations Manager and talented leader with 22 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of post-secondary education
1
1
Certificate
1
1
WORLD WIDE PROTECTIVE SERVICES
Work History
GENERAL MANAGER -SECURITY
Catch security links ltd
Mombasa, KENYA
3 2017 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed budget implementations, employee evaluations, and contract details
- Formulated policies and procedures to streamline operations
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Developed and implemented strategies to increase sales and profitability
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service
- Analyzed market trends and competitor activities to create competitive advantages
- Introduced new methods, practices, and systems to reduce turnaround time
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully
- Collaborated with cross-functional teams to develop innovative solutions
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Reported issues to higher management with great detail
- Interacted well with customers to build connections and nurture relationships
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Reduced operational risks while organizing data to forecast performance trends
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Raised property accuracy and accountability by creating new automated tracking method.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
operations manager
Ivory security services limited
07.2015
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Facilitated smooth collaboration between departments through clear communication channels
- Raised property accuracy and accountability by creating new automated tracking method
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Reduced operational risks while organizing data to forecast performance trends
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Managed purchasing, sales, marketing and customer account operations efficiently
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail
- Trained and guided team members to maintain high productivity and performance metrics
- Partnered with vendors and suppliers to effectively manage and budget
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Devised processes to boost long-term business success and increase profit levels
- Implemented new inventory management system to optimize stock levels and reduce waste
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly
- Reduced turnaround time for project completion through effective resource allocation and team management
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
operations manager
EVENT GUARDS SECURITY SERVICES
03.2015
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands
- Increased profit by streamlining operations
- Facilitated smooth collaboration between departments through clear communication channels
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Developed and implemented strategies to maximize customer satisfaction
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts
- Developed and maintained relationships with external vendors and suppliers
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning
- Devised processes to boost long-term business success and increase profit levels
- Partnered with vendors and suppliers to effectively manage and budget
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Reported issues to higher management with great detail
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Interacted well with customers to build connections and nurture relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
personal assistant to the managing director
PADA SECURITY AND ALARM SYSTEMS
07.2014
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges
- Collaborated closely with various department heads to support cross-functional initiatives leading towards overall company objectives
- Supported the Managing Director in decision-making processes by researching topics and providing relevant information
- Organized high-level events such as conferences and company retreats to foster teamwork and collaboration
- Prepared comprehensive presentations for meetings with key stakeholders using PowerPoint or other visual aids
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports
- Maintained a well-organized filing system allowing easy access to important documents when needed
- Streamlined daily operations for the Managing Director by coordinating meetings, preparing agendas, and taking minutes
- Improved office efficiency with thorough organization of files and documents, both physical and digital
- Enhanced executive productivity by managing calendar, scheduling appointments, and organizing travel arrangements
- Implemented new office procedures to streamline administrative tasks and increase efficiency levels within the workplace environment
- Enabled swift decision making through accurate data analysis supporting the Managing Director''s strategic plans
- Developed strong relationships with clients by providing exceptional customer service during phone calls, emails, or face-to-face interactions
- Managed day-to-day office operations ensuring a professional and efficient working environment for the Managing Director and the team
- Conducted research on industry trends facilitating informed business decisions by the senior leadership team
- Facilitated communication between departments to ensure smooth workflow and timely completion of projects
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Oversaw personal and professional calendars and coordinated appointments for future events
- Attended meetings, took notes and tracked action items
- Documented and distributed meeting notes to identify, analyze, and improve workflows
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Maintained appropriate filing of personal and professional documentation
- Kept detailed track of household and maintenance inventory and schedules
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services
- Served as point of contact between clients and managerial staff
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Led staff and vendors in providing high level of service for owner and guests
- Promoted team productivity by keeping supplies organized and well-stocked
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Updated and maintained confidential databases and records
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
- Wrote reports, executive summaries and newsletters
- Upheld strict timetables by maintaining accurate, balanced calendars
- Volunteered to help with special projects of varying degrees of complexity
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Filed paperwork and organized computer-based information
- Took notes and dictation at meetings
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Coordinated events and worked on ad hoc projects
- Screened personal and business calls and directed to appropriate party
- Answered high volume of phone calls and email inquiries
- Used discretion when handling confidential information
- Created and managed office systems to efficiently deal with documentation
- Collaborated in cloud environments such as Trello and Google Workspace
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Displayed absolute discretion at handling confidential information
information technology supervisor
ABSOLUTE LOGISTICS LIMITED
11.2013
- Oversaw successful migration projects from one platform to another, ensuring minimal downtime during the transition process
- Modernized legacy systems using cloud-based services, increasing scalability and flexibility across all business functions
- Developed and maintained strong relationships with vendors, ensuring timely delivery of hardware and software components
- Reduced downtime for critical systems by creating and maintaining comprehensive disaster recovery plans
- Increased data security, implementing cutting-edge encryption methods and firewalls
- Championed collaboration between departments, fostering increased interdepartmental communication regarding IT initiatives and goals
- Improved IT system efficiency by implementing and managing new software solutions
- Established clear procedures for troubleshooting technical issues, minimizing disruption to business operations
- Designed custom applications tailored to specific business needs that streamlined workflows while protecting sensitive data
- Collaborated with cross-functional teams to develop robust IT infrastructure, supporting company growth
- Optimized budget allocation for IT projects, resulting in cost savings without compromising quality or performance
- Evaluated emerging trends in technology to make strategic recommendations for future investments in hardware or software upgrades
- Enhanced team productivity by providing regular training sessions on the latest technologies
- Streamlined processes with thorough analysis and optimization of existing IT systems
- Promoted a culture of cybersecurity awareness among employees through regular workshops and training sessions
- Ensured adherence to industry best practices by conducting regular audits of IT systems and processes
- Boosted end-user satisfaction through effective communication channels between the IT department and other stakeholders
- Managed life cycle replacement of hardware and software
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Understood key product management roadmap objectives and requirements to develop product technology strategy
- Oversaw development and implementation of improvements to support network operations
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements
- Coordinated technical training and personal development classes for staff members
armed guard
DEPARTMENT OF STATES, UNITED STATES EMBASSY IN BAGHDAD
07.2011
- Maintained proficiency with multiple firearms types, consistently scoring above average marks during weapons qualification tests
- Improved communication among security team members by implementing daily briefings and debriefings
- Maintained detailed incident reports, providing crucial information for management decisions regarding security protocols
- Reduced risk of unauthorized entry by managing access control systems and verifying visitor credentials
- Collaborated with law enforcement agencies to ensure proper response to incidents or threats onsite
- Successfully intervened in potentially dangerous situations by de-escalating conflicts using strong verbal communication skills
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices
- Conducted thorough investigations into security breaches, identifying root causes, and recommending corrective actions
- Ensured compliance with company policies and regulations through routine inspection of employee badges and belongings
- Received recognition for exceptional performance in deterring potential criminal activity through vigilant observation skills
- Provided assistance during emergency situations, successfully evacuating personnel and securing the premises
- Demonstrated a strong commitment to client satisfaction by consistently providing timely and professional security services tailored to specific needs
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance
- Provided support during high-profile events, ensuring the safety of VIPs while remaining discreetly positioned throughout proceedings
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises
- Performed regular maintenance checks on security equipment to ensure optimal functionality at all times
- Served as a key member of the crisis management team, contributing valuable input during critical decision-making processes
- Participated in ongoing professional development training to stay current on best practices in armed guard procedures and tactics
- Conducted comprehensive risk assessments for various locations, identifying potential vulnerabilities and suggesting improvements to enhance overall security posture
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment
- Coordinated closely with fellow guards to establish efficient shift rotations, ensuring seamless transition of duties and optimal coverage at all times
- Implemented strategic crowd control techniques during large gatherings, effectively minimizing risks of altercations or disturbances
- Performed hourly patrols of building areas, parking lots and facility grounds
- Operated communication equipment to maintain contact with other security personnel during emergency calls
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents
- Maintained physical fitness to perform physically demanding job tasks
- Underwent and maintained firearms certification in compliance with state laws and organizational standards
- Checked personnel ID badges and issued temporary credentials to visitors
- Responded quickly to incidents and assessed active situations for security concerns
- Controlled access to property to secure facility and grounds from unauthorized entry
- Completed full building and grounds patrols every 1hour to spot and investigate concerns
- Completed full building and grounds patrols every 12 hours to spot and investigate concerns
- Completed full building and grounds patrols to spot and investigate concerns
- Monitored CCTV cameras and alarm systems for security breaches
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Responded quickly to emergency situations to assess and deflect issues
- Investigated suspicious activities and persons to maintain security of premises
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment
- Wrote detailed reports of all security breaches and investigations
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Updated shift logs and produced daily reports to document security activities and specific incidents
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Issued access cards to authorized personnel to monitor access points
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
police officer
GOVERNMENT OF KENYA, OFFICE OF THE PRESIDENT, MINISTRY OF INTERNAL SECURITY AND PROVINCIAL ADMINISTRATION, POLICE DEPARTMENT
03.2002
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations
- Reduced criminal activity in assigned areas through proactive policing and community engagement
- Patrolled assigned areas to prevent and detect roadway crimes
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance
- Conducted witness interviews and gathered details regarding incidents to determine best course of action
- Apprehended offenders and conducted interviews and interrogations
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization
- Secured crime scenes, gathered evidence, and questioned witnesses
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Investigated and reported crimes, accidents, offenses, and damage to property
- Talked regularly with citizens to establish rapport and become familiar presence in area
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service
- Answered emergency calls for help from citizens and business owners
- Conducted preliminary investigations at scenes of major crimes
- Apprehended suspects, read Miranda Rights, and transported offenders to jail
- Testified effectively in court, contributing to successful prosecutions of offenders
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants
- Gathered necessary information for court appearances and testified as witness under oath in court
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments
- Implemented community outreach initiatives that strengthened partnerships between residents and local law enforcement agencies
- Supervised crowds at busy events to prevent injuries and property destruction
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary
- Enforced traffic laws diligently, promoting road safety and reducing accident rates
- Issued traffic citations and electronic tickets for violations of traffic laws
- Enforced traffic laws and ordinances through visual observation and radar speed detection
- Built excellent rapport and working relationship with community to build trust and improve upon communication
- Responded to emergency calls to provide assistance to citizens in need
- Assisted in special investigations and crime prevention programs
- Identified, pursued and arrested suspects and perpetrators of criminal acts
- Utilized clear communication and interpersonal skills to build relationships with citizens
- Monitored criminal activity in community to identify suspicious activity
- Participated in continuous firearms proficiency, defensive driving and arrest technique training
- Handled citation and traffic violation paperwork
- Monitored crowded public areas and events to mitigate risk and promote safety
- Thoroughly analyzed criminal information and processed crime scenes
- Monitored traffic violations, issuing citations as necessary
- Obtained information from arrested subjects to conduct debriefings
- Trained other officers in firearms and self-defense tactics
- Checked vehicle equipment for proper functioning prior to use
- Reduced process inaccuracies while investigating [Type] and [Type] crimes and assisting district attorney prosecution cases
waiter
SPLENDID VIEW CAFÉ
05.2001
- Kept server areas clean and stocked to increase efficiency while working tables
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Used cash registers and credit card machines to cash out customers
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
- Trained new servers on restaurant policies and procedures
- Complied with all company policies regarding uniform standards, punctuality, and professionalism
- Upsold appetizers, drinks and desserts to increase restaurant profits
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Informed customers about daily and seasonal specials
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests
- Met with chef to review daily specials and menu changes
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
- Answered customers' questions, recommended items, and recorded order information
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Inspected dishes and utensils for cleanliness
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Processed orders and sent to kitchen employees for preparation
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Checked guests' identification before serving alcoholic beverages
- Increased sales significantly by upselling higher-end products to customers
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality
waiter
MOMBASA CONTINENTAL RESORT (FORMALLY MOMBASA INTERCONTINENTAL HOTEL)
12.2000
- Kept server areas clean and stocked to increase efficiency while working tables
- Managed high volume of customers during peak hours, maintaining prompt and efficient service
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Printed dining checks with total due, collected payment and offered receipts to complete transactions
- Increased sales significantly by upselling higher-end products to customers
- Checked guests' identification before serving alcoholic beverages
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Processed orders and sent to kitchen employees for preparation
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Inspected dishes and utensils for cleanliness
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items, and recorded order information
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs
- Met with chef to review daily specials and menu changes
- Assisted in training new waitstaff, sharing best practices and improving overall team performance
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests
- Streamlined order processing for increased efficiency through clear communication with kitchen staff
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions
- Informed customers about daily and seasonal specials
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees
- Complied with all company policies regarding uniform standards, punctuality, and professionalism
- Upsold appetizers, drinks and desserts to increase restaurant profits
- Trained new servers on restaurant policies and procedures
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly
- Maintained customer satisfaction by clarifying questions about orders and specialty items
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Used cash registers and credit card machines to cash out customers
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes
Education
Some College (No Degree) - Basic Embassy Guardforce Skills
KING ABDULLAH II SPECIAL OPERATIONS TRAINING CENTER
AMMAN, JORDAN 07.2011 - 05.2011
Some College (No Degree) - Security And Protective Services
GENERAL SERVICE UNIT TRAINING SCHOOL
MAGADI, KENYA 01.2009 - 05.2009
Some College (No Degree) - Homeland Security Basic Investigation Skills
KENYA POLICE COLLEGE
Nyeri, 36 12.2007 - 05.2008
Some College (No Degree) - First Aid And Basic Life Suport Skills
St John Ambulance
Nyeri, 36 09.2007 - 09.2007
Some College (No Degree) - BASIC COMPUTER SKILLS
KENYA POLICE COLLEGE
Nyeri, 36 07.2007 - 01.2007
Some College (No Degree) - Food Services Management
RAILWAYS TRAINING INSTITUTE
Nairobi, 30 01.1999 - 05.1999
Some College (No Degree) - Homeland Security
KENYA POLICE COLLEGE
Nyeri, 36 03.2002 - 05.2002
High School Diploma -
GODOMA SECONDARY SCHOOL
GANZE 02.1995 - 05.1998
High School Diploma -
Nzovuni Primary School
BAMBA 01.1987 - 04.1994
Skills
Operations Management
Membership
- St John ambulance (first aider)
- Blood transfusion center Kenya (blood donor)
Personal Information
- Date of Birth: 07/31/80
- Gender: Male
- Nationality: Kenyan
- Marital Status: married
References
- Anthony Munga, +254722988881, tatamunga@yahoo.com
- Oscar were, +447790476049, ostaricah@yahoo.co.uk
- Geoffrey Mayek, +254720668855, gmayek@yahoo.com
Extracurricular Activities
Basketball Reading world current affairs Listening to music
Certification
PSRA
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 70% growth of customer base.
- Supervised team of 1500 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
PSRA
07-2022
operations manager
Ivory security services limited
07.2015
operations manager
EVENT GUARDS SECURITY SERVICES
03.2015
personal assistant to the managing director
PADA SECURITY AND ALARM SYSTEMS
07.2014
information technology supervisor
ABSOLUTE LOGISTICS LIMITED
11.2013
armed guard
DEPARTMENT OF STATES, UNITED STATES EMBASSY IN BAGHDAD
07.2011
Some College (No Degree) - Basic Embassy Guardforce Skills
KING ABDULLAH II SPECIAL OPERATIONS TRAINING CENTER
07.2011 - 05.2011
Some College (No Degree) - Security And Protective Services
GENERAL SERVICE UNIT TRAINING SCHOOL
01.2009 - 05.2009
Some College (No Degree) - Homeland Security Basic Investigation Skills
KENYA POLICE COLLEGE
12.2007 - 05.2008
Some College (No Degree) - First Aid And Basic Life Suport Skills
St John Ambulance
09.2007 - 09.2007
Some College (No Degree) - BASIC COMPUTER SKILLS
KENYA POLICE COLLEGE
07.2007 - 01.2007
police officer
GOVERNMENT OF KENYA, OFFICE OF THE PRESIDENT, MINISTRY OF INTERNAL SECURITY AND PROVINCIAL ADMINISTRATION, POLICE DEPARTMENT
03.2002
Some College (No Degree) - Homeland Security
KENYA POLICE COLLEGE
03.2002 - 05.2002
waiter
SPLENDID VIEW CAFÉ
05.2001
waiter
MOMBASA CONTINENTAL RESORT (FORMALLY MOMBASA INTERCONTINENTAL HOTEL)
12.2000
Some College (No Degree) - Food Services Management
RAILWAYS TRAINING INSTITUTE
01.1999 - 05.1999
High School Diploma -
GODOMA SECONDARY SCHOOL
02.1995 - 05.1998
High School Diploma -
Nzovuni Primary School
01.1987 - 04.1994
GENERAL MANAGER -SECURITY
Catch security links ltd
3 2017 - Current
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