Sandrah Ngaah
Technical Manager
Kakamega
Summary
Adept Technical Manager with a proven track record at Solar Panda Kenya Limited, enhancing team competency through comprehensive training and optimizing operations for cost savings. Skilled in product diagnosis and root cause analysis, coupled with exceptional organizational and communication abilities, significantly improved technical support and product quality.
Overview
5
5
years of professional experience
Work History
Technical Manager
Solar Panda Kenya Limited
05.2024 - Current
- Created comprehensive documentation of processes and procedures to ensure consistency throughout department's operations.
- Developed suggestions for technical process improvements to optimize resources.
- Developed and issued comprehensive technical training manuals for staff members, enhancing overall team competency levels.
- Provided technical support to other departments, effectively coordinating with them to achieve organizational goals.
- Managed refurbishment of returned products to restore them to the desired quality standard for re-use, thus saving the organization's operational costs.
- Managed disposal of products once they exceed their shelf life in an environmentally friendly manner.
- Ordered, maintained and distributed supplies and inventory
Technical Support Coordinator
Solar Panda Kenya Limited
06.2021 - 04.2024
- Collaborated with technical manager to escalate technical issues.
- Piloted new products to assist development team in bug identification.
- Trained new staff members on technical analysis and troubleshooting.
- Coordinated provision of new tools and equipment to staff members , effectively enhancing their output, thereby increasing productivity.
- Managed inventory in the Technical Warehouse.
- Conducted surveys on products and escalated feedback to management.
- Trained other departments on product specification and troubleshooting.
- Performed field visits to investigate product improvements and issues.
- Communicated and liaised with manufacturing team on product specifications requirements.
- Escalated issues and feedback arising from the technical processes put in place to technical manager and suggested solutions for issues seen.
Assistant Technical Support Engineer
Solar Panda Kenya Limited
08.2019 - 05.2021
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted fault diagnosis and root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Reported faults to development staff for use in updates.
- Communicated with field team on proper troubleshooting techniques.
- Tested new products prior to deployment.
Education
Future Female Leaders in Energy Programme
African Management Institute
Nairobi,Kenya12.2024
Aeronautical Engineering (Avionics)
East African School of Aviation
Nairobi,Kenya11.2016
Skills
Product Diagnosis & Root Cause Analysis
Quality Analysis
MS excel, word & power point
Excellent communication skills
Attention to detail
Organizational Skills
Problem solving skills
Analytical Skills
Timeline
Technical Manager
Solar Panda Kenya Limited
05.2024 - Current
Technical Support Coordinator
Solar Panda Kenya Limited
06.2021 - 04.2024
Assistant Technical Support Engineer
Solar Panda Kenya Limited
08.2019 - 05.2021
Future Female Leaders in Energy Programme
African Management Institute
Aeronautical Engineering (Avionics)
East African School of Aviation
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