Sandra Wanjira Mathe
Nairobi
Summary
Dynamic professional with a proven track record at Thamani Executive Housekeepers, excelling in team supervision and guest relations. Enhanced client satisfaction by resolving service issues, while implementing efficient supply tracking systems. Skilled in housekeeping operations and proficient in Microsoft Excel, ensuring meticulous record-keeping and reporting accuracy.
Overview
3
3
years of professional experience
Work History
Assistant Housekeeping Manager
Thamani Executive Housekeepers
01.2024 - Current
- Company Overview: Professional housekeeping company providing cleaning and organization services for residential homes, offices, and commercial spaces
- Supervised daily housekeeping schedules across homes, offices, and commercial properties.
- Conducted inspections to ensure 100% compliance with hygiene and presentation standards.
- Responded to client requests and resolved complaints, improving satisfaction and retention.
- Managed inventory of supplies and uniforms, coordinating with vendors to ensure timely delivery.
- Trained and coached 6+ staff in cleaning techniques, safety, and service standards.
- Oversaw proper use of equipment and reported malfunctions to management.
- Professional housekeeping company providing cleaning and organization services for residential homes, offices, and commercial spaces
- Boosted client satisfaction scores by resolving service issues promptly, reducing complaints by 20%.
- Improved supply tracking system, cutting shortages by 30%.
- Strengthened team efficiency through training, reducing service errors by 15%.
Accountant
Juventud Logistics Limited
12.2022 - Current
- Maintained accurate financial records and reconciled accounts with 100% compliance to regulations.
- Processed invoices, reconciled statements, and oversaw accounts payable & receivable functions.
- Prepared monthly reports that improved budget tracking and financial planning.
- Managed payroll processing and ensured compliance with financial and tax regulations.
Finance Attaché
New Kenya Co-operative Creameries
09.2022 - 12.2022
- Assisted with financial data entry, reconciliations, and payroll operations.
- Processed invoices and electronic tax receipts (ETRs) for customers.
- Maintained accurate financial records and updated spreadsheets with daily transactions.
- Allocated customer payments and verified financial transactions.
- Supported accurate financial reporting and compliance.
Education
Bachelor of Commerce - Finance
KCA University
Nairobi11-2024
KCSE -
Bethlehem Senior School
RuiruKCPE -
Gachugu Primary
KaratinaSkills
- Housekeeping and laundry operations
- Guest relations and complaint handling
- Team supervision and staff training
- Room and public area inspections
- Record keeping and reporting accuracy
- Time management and problem-solving
- Attention to detail and quality standards
- Proficient in Microsoft Excel for reporting
References
Available upon request
Volunteer Experience
Haven on the Hill Children’s Home, Child Feeding Program, Gatundu, Kenya
Languages
- English, Proficient
- Swahili, Proficient
References
References available upon request.
Timeline
Assistant Housekeeping Manager
Thamani Executive Housekeepers
01.2024 - Current
Accountant
Juventud Logistics Limited
12.2022 - Current
Finance Attaché
New Kenya Co-operative Creameries
09.2022 - 12.2022
Bachelor of Commerce - Finance
KCA University
KCSE -
Bethlehem Senior School
KCPE -
Gachugu Primary
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