SAMUEL WAMBUGU NDUNG'U
IT TECHNICAL DIRECTOR
NAIROBI
Summary
Reliable Technical Director with 4 years leading technology-centric organizations to become outstanding contributors. Confident advocate for junior staff members. Enthusiastic about use of technical education to improve business outcomes. Skillful at uniting educationally and geographically diverse teams toward achieving singular goals.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Technical Director
Kenbras Quality Brands Ltd
Nairobi, 30
01.2020 - Current
- Performed IT technical advice and assistance, design and maintain following organizations, design and maintain following web applications: www.palmhousefoundation.org www.kccc.uk, www.erickimani.org, www.dmtu.edu.gh, www.timofresh.co.uk, www.vision1services.co.uk, www.janetrangi.com, www.kenyanreport.com, www.afrinova.co.ke, www.pastormelusi.org, www.patrickngumi.com, www.specifictalentltd.co.ke, www.woodchemtraders.co.ke, www.mursonsrealtors.co.ke, www.wazuryrealestate.co.ke, www.thepropertiesguy.co.uk, www.insta-pumps.com, www.somaliaminifootball.com, www.seeddelight.co.ke, www.kccbl.co.ke, www.woodchemtraders.co.ke
- And many more…
IT Support Engineer
Nyota Njema Real Estate Ltd
Nairobi, 30
01.2019 - 08.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Monitored systems in operation and quickly troubleshot errors.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Monitored systems in operation and quickly troubleshot errors
- Researched product and issue resolution tactics to address customer concerns
IT Technician
Peafowl Tours Ltd
Nairobi, 30
03.2018 - 12.2018
- Maintained over 10 office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and laptops.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Linked computers to network and peripheral equipment.
- Set up and maintained user accounts and client access.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
Education
Bachelor of Science - Computer Science & Mathematics
Maseno University
Kisumu 01.2018 - 12.2019
Kenya Certificate of Secondary Education (KCSE -
St Anthony Engoshura Secondary School
Nakuru 02.2010 - 11.2013
Kenya Certificate of Primary Education (KCPE - KCPE
Muriundu Primary School
Nakuru 01.2001 - 12.2010
Skills
Web technologies and services
undefinedCertification
Computer Networks CCNA1, CCNA2, CCNA3 & CCNA4
Timeline
Technical Director
Kenbras Quality Brands Ltd
01.2020 - Current
IT Support Engineer
Nyota Njema Real Estate Ltd
01.2019 - 08.2020
Computer Networks CCNA1, CCNA2, CCNA3 & CCNA4
11-2018
IT Technician
Peafowl Tours Ltd
03.2018 - 12.2018
Bachelor of Science - Computer Science & Mathematics
Maseno University
01.2018 - 12.2019
Kenya Certificate of Secondary Education (KCSE -
St Anthony Engoshura Secondary School
02.2010 - 11.2013
Kenya Certificate of Primary Education (KCPE - KCPE
Muriundu Primary School
01.2001 - 12.2010
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