SAMUEL KINOTI
Nairobi
Summary
Energetic Sales expert offering demonstrated success identifying prospects and converting leads into customers.
Superior communication skills to understand client needs to close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills.
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Bilingual with fluency in Hindi.
Talented Sales expert with excellent lead generation potential over 8 years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities.
Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Security Sales Advisor
Securex Agencies (k) Ltd
05.2021 - Current
- Security products and services sales
- Account manager : diplomats and high level clients eg: International Organization for Migration (IOM), World Bank, Medicines Sans Frontiers (MSF), High Commission Of Botswana, to name the list.
- Project management and implementation.
- Technological security equipment VMS, video analytic based surveillance solutions, bollards, different type of barriers, Intruder and fire alarm systems.
Institutional Sales Lead
BIDCO AFRICA
11.2020 - 04.2021
- Project involvement FMCG Institutional Data Base
- The 6 months assignment to develop an effective institutional data base
- Streamlined revenue generation,
- Achieved revenue of 24Million in 3 months of data generation
- 24Million revenue collection
Sales Executive
Securex Agencies (k) Ltd
12.2019 - 10.2020
- Security product and services sales
- Carryout security assessment grow revenue by customizing high technological tailored solutions, eg: advanced intruder systems, surveillance systems, access control systems, metal walkthrough detectors, hand held metal detectors, security personal monitoring solutions, escort and close protection.
Customer Care Executive
Securex Agencies (k) Ltd
09.2018 - 11.2019
- Resolve concerns with products or services to help with retention and drive sales.
- Recommend potential products or services by collecting customer information and analyzing customer needs.
- Monitor phone and electronic database systems for incoming customer inquiries.
- Communicate with accounting department to resolve credit and billing issues.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Listen to customers' questions and concerns to provide answers or responses.
- Provide excellent customer service by efficiently resolving issues and responding to inquiries.
- Defuse customer concerns with exceptional conflict and problem resolution skills.
Project Workers Welfare Officer
HAMAD BIN KHALID CONTRACTING (QATAR)
01.2018 - 03.2018
- Lusail FIFA world cup 2022 Stadium (part of Lusial city project) welfare officer for $45 Billion Project
- Handling workers welfare
- Put measures in place to benefit worker
- Carryout food inspection for over 3,000 workers
- Manage workers accommodation
- Manage workers transport
- Manage all Social Facilities
- Inspect Medical Facilities
- Support Logistics
- Designation Project Workers
HR & Admin Executive (Administrative Officer)
Obayashi-HBK JV
06.2016 - 12.2017
- Admin and Coordinate Obayashi JV Doha Land Project, Musherieb Phase-3 QR350 Million
- Manage and generate daily and monthly staff attendance
- Process leave applications
- Process clearance of staff
- Process staff transfer and flight booking
- Maintain and manage files
- Procure facility management requirements
- Manage all maintenance work in the facility
- Maintain and monitor equipment maintenance
HR & Admin Executive (Project Admin & Welfare Executive)
HR Department
11.2015 - 06.2016
- Developed and executed HR policies and programs
- Recruitment, compensation and benefits
- Build labor relations staff-focused human resources culture
- Coordinated activities for HR manager
- Handling of specialists and recruiting agents
- Provided updates on HR policy changes to employees to satisfy compliance of state laws
- Innovative recruitment practices and mobilized management in targeted hiring that matched company needs
- Carry out administrative duties of responding to general employee inquiries, addressing employee relations issues and scheduling meetings
- Handle Direct hiring and onboarding programs for new employees
- Educated employees on company policy
- Keep employee handbook current
PA to Manager HR & Admin
HBK Head Quarters/ HR Department
08.2015 - 11.2015
- Office management.
- Coordinate recruitment process and calender
- Analyze data to identify opportunities for improvement.
- Meet tight deadlines.
- Develop team communications and information for meetings.
- Prepare written communications, reports and documents.
- Receive and process stock inventory management system.
- Monitor company inventory to keep stock levels
- Update HR database.
Project Admin Executive
HAMAD BIN KHALID CONTRACTING
08.2014 - 03.2015
- Manage Human Resource, Administrative and Logistics departments.
- Manage Qatar national projects 25 square kilometer New Port Project.
- Supervise logistics, security, welfare, administration and office operations.
- Manage AECOM offices.
- Serve as HBK representative to the Supreme committee of Legacy and Delivery Qatar
- Focus on workers welfare at the $575 Million Al Wakra Stadium Project
- Complete first prototype workers world class accommodation
- Prepare coordinate Supreme committee and FIFA representative visits
- Manage Project workers welfare ensure project welfare standard compliance as per supreme committee and Qatar government set policy
Project Sr Admin Supervisor /Logistics Officer
New Port Project 0032
08.2014 - 03.2015
- Project involvement New Port Project
- QR27 Billion
Admin Assistant
HBK Labour Camp (FIFA 2022 Al-Wakra Stadium)
06.2014 - 08.2014
- HBK representative to The Supreme Committee of Legacy and Delivery Qatar.
- Support Managers and logistic teams.
- Maintain camp inventory.
- Process new worker admissions.
- Process workers site transfer.
Admin Assistant Supervisor (Kenyan Representative)
HAMAD BIN KHALID CONTRACTING (QATAR)
04.2014 - 06.2014
Admin Assistant Supervisor
KRASOME Kenya ltd
07.2013 - 12.2013
- Promote and Sell Baby Diapers.
- Come up with marketing strategist to increase sell volumes.
- Create brand awareness in the suburbs of Nairobi city.
- Monitor company inventory to keep stock levels and databases updated.
- Direct smooth merchandising of products to engage customers and promote sales.
- Developed sales strategies and established procedures for new employees.
- Build and maintained rapport with store personnel to effectively meet company and client objectives
Senior Sales and Marketing Executive
NIA MOJA BUSSINESS SOLUTIONS (K) LTD
10.2011 - 05.2013
- Sale ICT/IPS solutions software,website development, computer sales and repair
- Generate revenue for ICT hardware, software, web design, app development, sale of computers and accessories.
Children's Officer
MINISTRY OF GENDER Children And Social Development
06.2010 - 08.2010
- Coordinate team-building activities to enhance working relationships.
- Prepare written communications, reports and documents.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Deliver comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Recommend long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Advocate for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Interview clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Assess clients for abuse and neglect to compile documentation for court reports.
- Facilitate family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
- Maintain record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Offer therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Collaborate multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
Social Worker Intern
MUNICIPAL COUNCIL OF KITUI, Social Service Develop
06.2009 - 08.2009
- Project M&E.
- Monitor and give report of project status.
- Conduct community meetings for civil education.
Education
Bachelor of Arts - Development Studies
BUGEMA UNIVERSITY
Kampala Uganda10.2011
India Certificate of Senior Secondary Education - Commerce And Economics
DECCAN ACADEMY NATIONAL INSTITUTE, ICSSE
Pune India 04.2008
India Certificate of Secondary Education (ICSE) -
DECCAN ACADEMY NATIONAL INSTITUTE
Pune India 04.2006
Skills
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Retention Strategies
- Upselling Products and Services
- Understanding Customer Needs
- Answering Customer Questions
- Customer Inquiry Response
- Critical Thinking
- Excellent Attention to Detail
- Promoting Brand and Company Identity
- Establishing and Maintaining Customer Relationships
Accomplishments
HBK representative to the Supreme committee of Legacy and Delivery Qatar focusing on most worldwide workers welfare debated issue at the $575 Million Al Wakra Stadium Project, during this assignment I was part of the team that achieved completion of the first prototype workers world class accommodation which was formally appreciated by a letter from the secretary general H.E. Hassan Al Thawadi to the company president Sheikh Ali Bin Hamad Al Thani following a prestigious visit by delegates from FIFA declaring it as the standard module for FIFA world cup stadium workers accommodation.
I was also involved in the prestigious Lusail Stadium project which hosted the opening and final FIFA 2022 World cup match, given my track record in delivery I was assigned as Project workers welfare officer with the aim of ensuring project welfare standard compliance as per supreme committee and Qatar government set policy.
Certification
TRAINING (workshop/seminar)
· Training on Disaster Management
· Training on HIV/AIDS
· Training on Human Rights
· Training on Monitoring and Evaluation
· Training on Leadership and Corruption
NAI MOJA BUSINESS SOLUTIONS (K) LTD
· AITEC Summit Oct 2011
Coop-summit Oct 2012 summit for African SACCOs and co-operatives
ENERTECH QATAR
· Fire Marshall/fire warden
HAMAD INTERNATIONAL TRAINING CENTRE
· Basic Life Support/Automated External Defibrillator & First Aid
Languages
Swahili
Native language
English
Proficient
C2
Hindi
Upper intermediate
B2
Arabic
Intermediate
B1
Timeline
Senior Security Sales Advisor
Securex Agencies (k) Ltd
05.2021 - Current
Institutional Sales Lead
BIDCO AFRICA
11.2020 - 04.2021
Sales Executive
Securex Agencies (k) Ltd
12.2019 - 10.2020
Customer Care Executive
Securex Agencies (k) Ltd
09.2018 - 11.2019
Project Workers Welfare Officer
HAMAD BIN KHALID CONTRACTING (QATAR)
01.2018 - 03.2018
HR & Admin Executive (Administrative Officer)
Obayashi-HBK JV
06.2016 - 12.2017
HR & Admin Executive (Project Admin & Welfare Executive)
HR Department
11.2015 - 06.2016
PA to Manager HR & Admin
HBK Head Quarters/ HR Department
08.2015 - 11.2015
Project Admin Executive
HAMAD BIN KHALID CONTRACTING
08.2014 - 03.2015
Project Sr Admin Supervisor /Logistics Officer
New Port Project 0032
08.2014 - 03.2015
Admin Assistant
HBK Labour Camp (FIFA 2022 Al-Wakra Stadium)
06.2014 - 08.2014
Admin Assistant Supervisor (Kenyan Representative)
HAMAD BIN KHALID CONTRACTING (QATAR)
04.2014 - 06.2014
Admin Assistant Supervisor
KRASOME Kenya ltd
07.2013 - 12.2013
Senior Sales and Marketing Executive
NIA MOJA BUSSINESS SOLUTIONS (K) LTD
10.2011 - 05.2013
Children's Officer
MINISTRY OF GENDER Children And Social Development
06.2010 - 08.2010
Social Worker Intern
MUNICIPAL COUNCIL OF KITUI, Social Service Develop
06.2009 - 08.2009
Bachelor of Arts - Development Studies
BUGEMA UNIVERSITY
India Certificate of Senior Secondary Education - Commerce And Economics
DECCAN ACADEMY NATIONAL INSTITUTE, ICSSE
India Certificate of Secondary Education (ICSE) -
DECCAN ACADEMY NATIONAL INSTITUTE
TRAINING (workshop/seminar)
· Training on Disaster Management
· Training on HIV/AIDS
· Training on Human Rights
· Training on Monitoring and Evaluation
· Training on Leadership and Corruption
NAI MOJA BUSINESS SOLUTIONS (K) LTD
· AITEC Summit Oct 2011
Coop-summit Oct 2012 summit for African SACCOs and co-operatives
ENERTECH QATAR
· Fire Marshall/fire warden
HAMAD INTERNATIONAL TRAINING CENTRE
· Basic Life Support/Automated External Defibrillator & First Aid
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