Samueliha Thoya
Summary
Dedicated housekeeping professional with a proven track record at Sai Rock Hotel, excelling in room inspection and supply management. Demonstrated expertise in cleaning protocols and safety compliance, ensuring guest satisfaction and maintaining high standards. Recognized for effective time management and fostering positive guest relations, contributing to a welcoming environment.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Housekeeping Room Attendant
Sai Rock hotel
Mombasa
10.2023 - 10.2025
- Cleaned and sanitized guest rooms according to hotel standards.
- Replenished supplies and amenities in rooms daily.
- Reported maintenance issues and requested repairs promptly.
- Organized and maintained housekeeping carts and storage areas.
- Assisted guests with special requests related to room cleanliness.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Conducted thorough inspections of completed rooms for quality assurance.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Swept and damp-mopped private stairways and hallways.
- Waxed and polished wood furnishings to restore faded appearance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Sorted and counted linens and organized in storage areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Inspected furniture for damage or stains in between guest stays.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Reported damage or theft of hotel property to management.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with customers about requests for additional supplies or cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Collaborated with team members to ensure timely completion of assigned tasks.
- Responded promptly to guest requests for additional supplies or services.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Ensured compliance with health regulations regarding sanitation procedures.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Kept up-to-date records of items cleaned in each room.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Organized storage areas for efficient access to materials and supplies.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Provided guests with information on hotel services and room features.
- Responded promptly to requests from guests and other departments.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Followed safety procedures when using chemical cleaners and power equipment.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Replenished room amenities according to established guidelines.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Collaborated with team members to ensure efficient room turnover.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Communicated effectively with team members about daily assignments and task progress.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
Security Guard
Catch security Link
Kilifi
10.2021 - 10.2022
- Monitored premises to ensure safety and security for employees and visitors.
- Conducted regular patrols to identify and report any suspicious activities.
- Managed access control at entry points, verifying credentials of personnel.
- Responded promptly to alarms and security breaches, following established protocols.
- Assisted in the development of safety procedures to enhance workplace security.
- Prepared incident reports detailing security events and actions taken during shifts.
Education
Muyeye Secondary School
Malindi, Kenya Skills
- Room inspection
- Cleaning protocols
- Supply management
- Safety compliance
- Time management
- Guest relations
Languages
English
First Language
English
Intermediate (B1)
B1
Affiliations
- Artist
References
References available upon request.
Timeline
Housekeeping Room Attendant
Sai Rock hotel
10.2023 - 10.2025
Security Guard
Catch security Link
10.2021 - 10.2022
Muyeye Secondary School