SAMUEL WENDE

• Works closely with Market Units and Customer Teams to develop overall customer Radio and Services strategy plan as well as specific case strategy for System-led and Services-led deploy and care business deals
• Validates end to end Radio and Services Solution and develops commercial offer strategy towards customers, as overall solution owner
• Leads Radio and Services portfolio sales engagement and solutioning for both deploy and care with customers and other stakeholders
• Responsible for standard Care Renewals for customers
• Supports customer teams with value based selling and strong value argumentation for proposed solution
• Interlocks with customer teams and delivery teams during solution development and throughout to deal closure
• Mentors junior staff members, fostering positive learning environment that encourages professional growth.
• Provides comprehensive training to team members, resulting in improved performance and skill development

Key Achievements:

• Developed 23 Quality and high-level solution offers, both proactively and in response to customer RFPs / RFQs, and successfully negotiated 7 of the offers into business deals.
• On boarded 2 New customers based on our solution and offer, resulting into increased market share
• Successfully revived business discussions and negotiations with 3 old customers, in a bid to modernize their networks

• Managed the delivery of all technical aspects, such as Network Dimensioning, Design, Deployment, Customer Acceptance, Multi-Vendor Interface Verification (MVIV), Features Licensing and Implementation, New Products Introduction (NPI), Software Upgrades (SUS), Documentation and Care. in customer projects
• Supported presales team during the solution development phase, reviewing the outputs before commercial phase and delivery to customers.
• Led talented technical teams, driving delivery of customer projects within agreed timelines and budget

Key Achievements:

• Recognized and Awarded for Managing Seamless Execution of network hardware and software upgrade for Jamii Telecommunications Limited Network in Kenya
• Managed and coordinated building of greenfield (Safaricom Ethiopia) Network from inception to making the first call and mass deployment

• Managed customer relationships, ensuring proper and timely communication with customer on the status of their network, required expansions, upgrades and new products and features.
• Administered 3rd party products and services Service Level Agreements (SLA) towards our customers and ensured adherence
• Managed and communicated the Hardware and Software road maps for products installed in our customer networks
• Managed the implementation of all the technical aspects of the Customer Project, in terms of feature content, delivery date and quality of the technical solution
• Performed and supported Customer Maintenance and Support Activities, including hardware repairs and return, case handling, upgrades and training
• Reviewed and Validated project and Design documents such as Low Level Design (LLDs), Methods of Procedure (MoPs), Bill of Quantities (BoQs) and Acceptance criteria
• Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.

Key Achievements:

• Recognized for Managing and coordinating the resolution of a long-standing issue on SD Drop in Africell Network in Uganda
• Annual Maintenance contract renewals, hinged on my close relationship with the customer and the level and quality of support I offered to the customer.

• Validated the functionalities of new products and features in the customer lab and first official application (FOA) environments, for Wireless Radio Access Network (RAN) technologies of GSM (2G), UMTS (3G) and LTE
• Implemented the new features and products in customer networks, ensuring minimal quality of service interruptions.
• Performed Software, Firmware and Hardware upgrades on customer network elements and systems.
• Transferred knowledge of the new products, features and methodologies to other engineers in the organization and to the customers engineers
• Designed and deployed an IP/MPLS network for Radio Access
• Resolved critical issues during system integration phases, ensuring seamless transitions between iterations.
• Streamlined methods of procedures (MOPs), ensuring First Time Right during mass implementation, while maintaining quality standards.

Key Achievements:

• Successful Implementation and Validation of new features in customer networks across the globe
• Successful Hardware and Software Upgrades for networks across the globe

• Performed intra and inter release software and hardware upgrades on Linux and Solaris based OEM Servers; Radio Access Network Elements; Microwave Radio Elements; and IP Routing and Switching Network Elements
• Installed, Commissioned, Configured, Integrated and Administered Linux and Solaris based OEM Servers; IP Routing and Switching Network Elements; Microwave Radio Elements; and Radio Access Network Elements.
• Performed Cut-Over and migration of live Radio sites.
• Supported the customer engineers in Site Commissioning and maintenance.
• Initiated Trouble tickets and managed them to closure, providing Root Cause Analyses in some cases.
• Analyzed and resolved Network Quality issues to improve on KPI.
• Transferred knowlege to customer and other Alcatel-Lucent staff members
• Developed comprehensive project plans to ensure timely completion within budget constraints.

Key Achievements:

• Successful Hardware and Software upgrades in customer networks across the globe
• Successful integration of new network elements in customer networks across the globe

• Planned and executed of network maintenance activities.
• Planned and allocated resources based on demand.
• Managed the design, deployment and maintenance of power generators in customer sites.
• Managed the Site Surveys, Site Candidate Selections, Site Acquisitions, Site Permitting, Site Design, and Deployment of Green Energy (Solar and Wind power) for remote radio sites.
• Evaluated subcontractor teams performing maintenance activities.
• Validated invoices received from Subcontractors, before submission to finance department for further processing.
• Designed, Installed, Configured, Commissioned and Integrated Radio Access, Transmission and IP Network Elements and AC/DC Power Supply systems
• Performed actual Network modernization and swap activities.
• Knowledge transfer to customer and other Alcatel-Lucent staff members.

Key Achievements:

• Successfully supervised the installation and commissioned several base stations (BTS and MW) in customer networks, expanding network coverage across Kenya
• Successfully managed field maintenance activities, ensuring minimal services interruption, translating into improved network quality

• Supervised Subcontractors during BTS site Installation
• Commissioned Network Elements
• Integrated Network elements
• Performed acceptance procedures with the customer engineers, for purposes of securing Provisional and Final Site acceptance certificates, necessary for invoicing
• Supported customer field maintenance teams in resolving critical issues in the network

• Performed System Backups and Restores
• Supervised network elements from the Network Management systems (NMS)
• Called out field engineers in case of issues on sites, and supported in troubleshooting and service restoration
• Performed configuration of network elements from the Network Management Systems