Samuel Wanjiru
IT Technician
Kiambu
Summary
Dynamic IT Support Specialist with proven expertise,Personable and resourceful with strong aptitude for problem-solving and communication. Knowledgeable in troubleshooting technical issues and adept at using various software tools to resolve customer queries. Focused on delivering exceptional support and ensuring seamless user experiences.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
ZamZam Hotels
06.2025 - 08.2025
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Used ticketing systems to manage and process support actions and requests.
IT Support Specialist
Kiambu County Goverment
Kiambu, Kiambu District
03.2023 - 08.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
Intern
K-unity Savings And Credit Cooperative
Kiambu, Kiambu District
03.2022 - 08.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Computer Science
Kirinyaga University
Kirinyaga09-2024
High School Diploma -
Chania High School
Thika, Nairobi Province, Kenya 04.2001 -
Skills
Software installation
Desktop support
Analytical thinking
Technical support
Data recovery
Remote support
Technical troubleshooting
Application installations
Customer service
Network configuration
Microsoft office specialist (MOS) expert
MS office proficiency
Swimming
I am a confident and dedicated swimmer with strong discipline, endurance, and teamwork abilities developed through consistent training. Swimming has taught me resilience, focus, and time management—qualities I bring into any work environment. I have experience in both individual and group training sessions, where I learned how to set goals, push limits, and maintain a high level of physical and mental fitness.
Timeline
IT Support Specialist
ZamZam Hotels
06.2025 - 08.2025
IT Support Specialist
Kiambu County Goverment
03.2023 - 08.2023
Intern
K-unity Savings And Credit Cooperative
03.2022 - 08.2022
High School Diploma -
Chania High School
04.2001 -
Computer Science
Kirinyaga University
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