Samuel Wangechi
Nairobi
Summary
Dynamic professional with a proven track record in customer service and sales expertise, honed at Mombasa Road Veterinary Clinic and other notable positions. Excelled in team collaboration and strategic planning, boosting customer retention and enhancing operational efficiency. Skilled in veterinary services and problem-solving, consistently achieving positive outcomes in high-stress environments.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mombasa Road Veterinary Clinic
01.2023 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Veterinary Technician
Dr. Victor Bogonko
10.2021 - 12.2022
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated clients on preventive care measures such as vaccination schedules, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Administered medications to animals in treatment and documented changes in condition.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided nutritional counseling for pet owners, leading to improved health outcomes for pets.
- Participated in community outreach programs, raising awareness on animal health and safety.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
Retail Sales Associate
Mr.Andrew
02.2021 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate In Basic ICT Concepts -
Kenya National Library Service
Murang'a Town10.2021
Certificate In Animal Health And Production - Animal Health, Crop Production, Public Health
Animal Health Industry Training Institute
Kirinyaga County -Ndomba03.2021
Highschool Certificate -
Vidhu Ramji Secondary School
Murang'a County 2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Sales expertise
- Strategic planning
- Veterinary Services
Languages
English
Intermediate (B1)
Kiswahili
Intermediate (B1)
Hobbies and interests
Dancing, Socialising, Human -Animal relationship engagement, environmental hygiene, technological developments
References
1.
Dr. Elloy Okoth Otieno,
Veterinary Surgeon, Kenya Veterinary Board Member,
P.O BOX 4404-00506 Nairobi
Tel: 0720763950
Email: vetclinic@vetplan.co.ke
2.
Dr. Victor Bogonko,
Veterinary Surgeon
P.O BOX 83-40506,Kebirigo
Tel: 0729718027
Email: vixwex@gmail.com
3.
Dr. Gathumbi J.K
Principal A.H.I.T.I -Ndomba
P.O BOX 32 - 10300
Tel: 0702096724
Email: ahitindomba@gmail.com
Timeline
Sales Associate
Mombasa Road Veterinary Clinic
01.2023 - 12.2024
Veterinary Technician
Dr. Victor Bogonko
10.2021 - 12.2022
Retail Sales Associate
Mr.Andrew
02.2021 - 09.2021
Certificate In Basic ICT Concepts -
Kenya National Library Service
Certificate In Animal Health And Production - Animal Health, Crop Production, Public Health
Animal Health Industry Training Institute
Highschool Certificate -
Vidhu Ramji Secondary School
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