Samuel Ogeto

Administrative Support. Logistics Coordination. Customer Service. Inventory Management. Compliance and Documentation. Communication and Collaboration. Problem-Solving

• Assisting with documentation, such as invoices, shipping manifests, and delivery orders.
• Maintaining and updating records of shipments, inventory, and customer details.
• Preparing reports on operational performance, inventory levels, and delivery schedules.
• Scheduling and monitoring the movement of goods to ensure timely deliveries.
• Coordinating with drivers, warehouse staff, and suppliers to streamline operations.
• Tracking shipments and addressing delays or disruptions.
• Ensuring compliance with local shipping regulations.
• Responding to customer inquiries regarding shipping schedules and delivery statuses.
• Resolving issues related to shipments, delays, or damages.
• Providing accurate and timely updates to clients on logistics activities.
• Assisting in stock checks and maintaining accurate inventory records.
• Monitoring inventory levels to prevent shortages
• Ensuring proper handling and storage of goods per safety and compliance standards.
• Serving as a liaison between departments, such as procurement, warehousing, and transportation.
• Facilitating effective communication among team members
• Supporting team members in problem-solving and meeting operational goals.
• Addressing and resolving issues such as delivery delays, damaged goods, or misrouted shipments.
• Proactively identifying and implementing process improvements to enhance efficiency.

• System assistant, teaching new employees about the system and making sure everything in the system is performing up to par
• Feeding of waybills into the system and generating daily reports of the workflow
• Making follow up on the goods with the sales representative to avoid consigner-consignee differences
• Arranging documents in the file in an orderly manner daily
• Documentation of the parcels on waybills, ensuring the right address is captured and handover is done for inward sorting
• Accurate waybill creation- inward sorting of waybill visa viz shipment from the field into the hub
• Complete deliveries to customers and hand over delivery documents to the inward receiver/shift/branch in charge
• System updating of deliveries made whilst ensuring the names, dates, and I.D numbers of the recipient are well captured
• Processing, monitoring, and reconciliation of packages/shipments processed daily and adhering to assigned routes while following the schedule
• Observing the security and safety of customers' items while in the hub and in transit
• Observing the packaging adequacy of courier shipments throughout the distribution chain
• Front-face liaison to speedaf customers and providing exceptional customer service while executing tasks
• Competitor intelligence- advising the company on new development in the field
• Any other duties as assigned

• Receiving/collecting of parcels and charging accordingly at the office for dispatch to various destinations
• Documentation of the parcels on a waybill and ensuring the right address is captured
• Sorting of the parcels as per the zones
• Preparation of commercial invoices and tabulation of duty payments
• Packaging of parcels if need be

• Stock checking and stock taking
• Attending to customers and meeting their various requirements as per their orders
• Maintaining cleanliness and orderliness of the shop
• Book and record keeping of sales